Responsibility: ● Participate in weekly and monthly senior management meetings to share updates and specify action items. ● Spearhead strategic planning and execution of technology initiatives, ensuring alignment with organizational goals. ● Foster collaboration across departments to identify and address operational challenges, driving efficiency through targeted training programs. ● Manage multiple concurrent projects, from conception to completion, adhering to timelines and budgetary constraints. ● Oversee day-to-day activities of the Technology Department, ensuring optimal performance of systems and devices. ● Develop and maintain relationships with external service providers to ensure seamless business operations. ● Coordinate technology installations, upgrades, and maintenance activities, ensuring minimal disruption to operations. ● Generate and present performance reports to stakeholders, highlighting key metrics and achievements. ● Manage Service Level Agreements (SLAs) with third parties to ensure adherence to the terms and conditions. ● Monitor the performance of service providers and attend to any problems which have been escalated. ● Develop policies for internal IT operations to drive attainment of SLAs.

Reason for Leaving: Still working here

Responsibility: ● Developed training materials and procedures, and trained users in proper use of hardware and software. ● Provided technical support to users, resolving hardware and software issues promptly. ● Installed and maintained computer systems and peripheral equipment, ensuring optimal functionality. ● Collaborated with stakeholders to establish system requirements and provide technical assistance. ● Managed inventory of IT equipment and supplies, facilitating efficient operations.

Reason for Leaving: Promoted to IT Supervisor

Responsibility: ● Led a team in monitoring and maintaining server performance, security, and updates. ● Conducted troubleshooting and executed resolutions for network and server issues, ensuring uninterrupted operations. ● Managed IT infrastructure, including network systems, hardware, and software, to optimize performance and security. ● Implemented data backup and disaster recovery procedures, minimizing risk of data loss. ● Provided comprehensive training to internal and branch users, optimizing system maintenance and user experience. ● Maintain PBX system, CCTV systems, biometrics, photocopiers, and other physical equipment. ● Conduct testing and troubleshooting for various software remotely and onsite. ● Facilitated best user experience through continuous support on the ERP system (Sage 300), training classes, webinars, improvements, and communication of system changes. ● Prepared and managed IT budgets, maximizing resource allocation and minimizing wasteful spending.

Reason for Leaving: Promoted to IT Manager