Responsibility: I ensured that the company’s ERP systems, such as SAP S/4 HANA, ran efficiently and effectively while providing support and managing ERP system users. In collaboration with a team of ERP specialists and consultants, I designed and implemented customized business solutions, ensuring seamless system integration. Additionally, I analyzed business requirements to identify areas for systems improvements and integration, aligning ERP capabilities with organizational needs.

Reason for Leaving: I Resigned, moving to a new promising career growth opportunity.

Responsibility: In this role, I managed and supported IT infrastructure systems by providing technical expertise in planning, implementation, and operations. I ensured that IT projects were completed on time and successfully transitioned to operations, while also creating and maintaining an infrastructure roadmap that guaranteed redundant, reliable, and highly available technology systems. I was responsible for overseeing system development and integration, ensuring seamless incorporation of new systems with existing ones, and performing regular capacity planning to align infrastructure with the company’s growth needs. Additionally, I handled annual budgets to ensure cost-effectiveness across all IT operations. I also focused on ensuring system uptime, performance, and availability by defining and maintaining service levels for all production and backup systems. As part of my responsibilities, I managed IT staff, including hiring, training, evaluating, and guiding them, while developing standard operating procedures and best practices for the team and end-users. I established and implemented comprehensive IT policies and procedures, covering areas such as system architecture, security, business continuity, disaster recovery, standards, purchasing, and service provision. These initiatives ensured that the company's IT infrastructure remained robust, secure, and aligned with its strategic goals.

Reason for Leaving: I Resigned, moving to a new promising career growth opportunity.

Responsibility: In this role, I ensured that the company’s ERP systems, specifically SAP B1, operated efficiently and effectively. I provided support and managed ERP system users while collaborating with a team of ERP specialists and consultants to design and implement customized business solutions. My responsibilities included analyzing business requirements to enhance systems integration and identify areas for improvement, ensuring that the ERP system aligned with the company's operational needs. One of my notable achievements was the successful implementation of a Fleet Management System (FMS), an add-on system running on top of SAP, which automated the entire logistics business process from end to end, providing real-time data transparency. Additionally, I led the implementation of CFS and ICD management systems, which also operated as add-ons to SAP, automating container depot business processes and operations. We integrated these systems with shipping line platforms, streamlining reporting processes and minimizing communication challenges between the two parties.

Reason for Leaving: Resignation

Responsibility: I ensured the company’s systems and desktop applications ran efficiently and effectively while managing the data center and configuring network hardware such as servers, routers, and switches. I assessed business requirements and software needs, conducted employee training, and evaluated business processes to implement timely and cost-effective solutions. I maintained reliable computer system operations, ensured regular backups, and implemented data protection and disaster recovery procedures. Additionally, I led desktop and helpdesk support efforts, ensuring that all desktop applications, workstations, and related equipment issues were resolved promptly with minimal disruptions, while keeping all levels informed on the implementation process.

Reason for Leaving: N/A