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Nabaki Afrika Limited
9 yrs - 3 mos
Mikocheni, Dar Es Salaam - Tanzania
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IT Manager
Trade/Retail/Wholesales/Commerce Industry
Sep 2022
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Present
. 1 Yrs 7 mos.
Responsibility:
● Participate in weekly and monthly senior management meetings to
share updates and specify action items.
● Spearhead strategic planning and execution of technology initiatives,
ensuring alignment with organizational goals.
● Foster collaboration across departments to identify and address
operational challenges, driving efficiency through targeted training
programs.
● Manage multiple concurrent projects, from conception to
completion, adhering to timelines and budgetary constraints.
● Oversee day-to-day activities of the Technology Department,
ensuring optimal performance of systems and devices.
● Develop and maintain relationships with external service providers to
ensure seamless business operations.
● Coordinate technology installations, upgrades, and maintenance
activities, ensuring minimal disruption to operations.
● Generate and present performance reports to stakeholders,
highlighting key metrics and achievements.
● Manage Service Level Agreements (SLAs) with third parties to ensure
adherence to the terms and conditions.
● Monitor the performance of service providers and attend to any
problems which have been escalated.
● Develop policies for internal IT operations to drive attainment of
SLAs.
Reason for Leaving:
Still working here
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It assistant
Trade/Retail/Wholesales/Commerce Industry
Nov 2014
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Jun 2019
. 4 Yrs 7 mos.
Responsibility:
● Developed training materials and procedures, and trained users in
proper use of hardware and software.
● Provided technical support to users, resolving hardware and
software issues promptly.
● Installed and maintained computer systems and peripheral
equipment, ensuring optimal functionality.
● Collaborated with stakeholders to establish system requirements
and provide technical assistance.
● Managed inventory of IT equipment and supplies, facilitating
efficient operations.
Reason for Leaving:
Promoted to IT Supervisor
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IT Supervisor
Trade/Retail/Wholesales/Commerce Industry
Jul 2019
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Aug 2022
. 3 Yrs 1 mos.
Responsibility:
● Led a team in monitoring and maintaining server performance,
security, and updates.
● Conducted troubleshooting and executed resolutions for network
and server issues, ensuring uninterrupted operations.
● Managed IT infrastructure, including network systems, hardware,
and software, to optimize performance and security.
● Implemented data backup and disaster recovery procedures,
minimizing risk of data loss.
● Provided comprehensive training to internal and branch users,
optimizing system maintenance and user experience.
● Maintain PBX system, CCTV systems, biometrics, photocopiers, and
other physical equipment.
● Conduct testing and troubleshooting for various software remotely
and onsite.
● Facilitated best user experience through continuous support on
the ERP system (Sage 300), training classes, webinars,
improvements, and communication of system changes.
● Prepared and managed IT budgets, maximizing resource allocation
and minimizing wasteful spending.
Reason for Leaving:
Promoted to IT Manager
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Technobrain Company LTd
3 yrs - 4 mos
M/Mmoja, Dar Es Salaam - Tanzania
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