Counsellor goal is to minimize the doctor’s time by explaining and clearing the doubts of the patients
Brief description of the procedure to be carried out / performed, scheduled time & duration of procedure/surgery.
Make sure that All consent form signed by patient, witness & doctor 100% surgery & FFA Patients
Maintain reports and records by making sure that the counsellor report is updated daily.
Maintain credit patient documentation process by making sure that all pre and post-surgery documents collected, co-payment informed and collected to all credit patients.
Make calls to a minimum of 5 followups per day.
To explain the surgical procedures to patients, to assess the paying ability of each patient, and to advise the appropriate fee for the surgical package proposed by the Hospital.
Follow-up on patients issues in case of delays.
Ensuring having all the required information that might be required by the patient and keep up to date on the eye diseases
Conduct in-depth counselling to the patients who are advised for cataract surgery
Convince them to accept surgery by explaining the consequences of not undergoing surgery
To explain the intensity of the disease and to encourage the patients to come for follow-up.
To explain to the patients about the locations and facilities available in the hospitals to enable and help them to select the appropriate place to take treatment.
Any other additional duties that will be assigned
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