Main Duties

Responsibility for Internal and External relations

Internal

• Understanding of the business setup & business process flow as well as reporting needs so as to analyse the requirements and coordinate accordingly for resolutions
• Support internal business teams by offering solutions,answering functional & technical as well as procedural questions for less experienced teammembers, teaching existing and new improved processes, mentoring team members

External

• Work with consultants, vendors and service providers to ensure services are delivered and issues resolutions as per SLAs

Managerial/Supervisoryresponsibilities

• Managing direct report as per guidance by IT Manager

Operational responsibilities

• Ensure that SAP S4 HANA & other business systems are working as designed & is aligned to mandated business processes
• Collaborative with power users and consultant for business requirements gathering & problem evaluation & solutions provision
• Coordinate and participate in any system integration, change management testing, performance and acceptantance testing for the company
• Enhance SAP S/4 HANA and business systems solutions team accomplishments and competence by planning delivery of solutions, answering technical and procedural questions for less experienced team members, teaching improved processes, mentoring team members
• Identifies SAP S/4 HANA & business systems solutions requirements by interviewing key business users: analysing work processes and operations; establishing solutions objectives; preparing specifications.
• Develops SAP S/4 HANA & solutions by designing intergrated models; identifying and evaluating solutions options; resolving major solution issues.
• Coordinates with IT support team to ensure delivery of ERP system and demands to business users are fulfilled within SLAs
• Maintain and document compliance and standards of IT procedures, internal controls related to ERP systems
• Work with vendors and service providers  to ensure service are delivered & issues resolutions as per SLAs
• Managing direct reports as per guidance by ICT manager
• Any other duties deemed necessary by company management

Responsibility for physical Assets

• Making sure IT hardware and SAP software are properly working and taken care of

Budgetary responsibility

• May provide information for the budget nto IT manager

Responsibility for procurement

• Assist the procurement department in selection of IT equipment in line with required IT specifications

Working conditions

• Good working environment with less ergonomics risk

Other Requirements

Qualifications

• Bachelors degree in IT , Business Administration or other related field scientific or technical discipline required, with exposure to business operations, ERP & preferably SAP S/4 HANA 
• Experience in ERP implementations or support in a manufacturing industry
• Business intelligence, data analysis and reporting
• IT service management
• Effective communications & collaborations skills
• Professional registration, registration with computer society of Tanzania
• Working on manufacturing industry with experience on SAP S/4 HANA environment minimum 3 years
• Good interpersonal skkills with the ability to communicate and work effectively across teams
• Excellent personal organizational skills with the ability to multitask, prioritize and meet tight deadlines
• Abiliry to identify issues, formulate opinions, make conclusions and recommendations. shows pride in work and in achievements
• Customer focused and problem solver
• Posses accountability, problem solving skills and time managementskills
• Ability to work under pressure
• High level of confidentiality
• Have strategic management skills and leadership skills
• Proficient analytical skills , planning skills and organizing skills
• Result oriented and self starter
• Strong ethics and  ahigh level of personal and professional intergrity

Location : Tanzania: Dar es salaam Dar Es Salaam
Industry :Manufacturing
Company : Exact Manpower Consulting Ltd