Job Details

Views 177
Applicants 2
Job Type Full Time
Salary Negotiable
Deadline Thu, 29 Feb 2024

EMCL
Service Centre Coordinator (1)

Exact Manpower Consulting Ltd


Reporting Structure

Supervision:

Head of Service Centres

Interact:

Employees, Management & Clients


Job Requirements

Education:

Diploma

Job Level:

Senior Level

Gender:

Both

Experience:

3 Years

Culture:

Multiculture

Knowledge:

Organisation Skills , communication , problem-solving , Management

Personality:

Dependable & team player.

Languages:

English , Kiswahili

Main Duties

Job Scope

  • To support Sales and Admin functions within the Service centre. To coordinate between Sales, Production (including DSM) and Dispatch to efficiently service customer orders.

Responsibilities

  • To manage the overall day to day operations, ensuring the Service centre is kept in proper condition and compliant with all statutory and company policies
  • Monitor to ensure Customer Service functions are carried out on time and accurately.

In the absence of separate Customer Service Assistant at the branch;

  • Receive approved Sales Quotations (SQ) from salesperson, confirm payment with credit control, generate payment receipts and convert SQ to Sale Orders (SO) for production or dispatch
  • Liaise with production team on production timelines to achieve OTIF
  • Keep customers informed on status of their orders
  • Coordinate with dispatch officer for delivery functions and raise documents such as Invoice.
  • Liaise with Dispatch officer to ensure compliance of stocking matrix of Coils, sheets and accessories
  • Receive customer feedback and complaints, liaise with concerned departments, and follow up to ensure closure
  • Manage customer goods return as per policy
  • Analyse and close all obsolete and irrelevant SQ and SO in SAP on a monthly basis
  • Ensure Z-report is reconciled before close of business daily and sent to DSM
  • To be the custodian of all company assets and inventory at the Service Centre
  • Arrange and coordinate monthly/annual stock counts and ensure zero variance
  • Assist in marketing activities, participation in trade fares/ exhibitions, when necessary
  • Manpower supervision of outsourced staff
  • Ensure compliance to PRODUCT CARE and Service Centre SOP
  • To be the custodian of Petty cash at the Service Centre and manage disbursement and replenishment of the same on timely manner as per policy
  • Kitchen/canteen management if any
  • Prepare and submit reports as required by Head of SC


Other Requirements

Qualification

  • Higher Diploma/Undergraduate degree in business management or equivalent
  • Excellent customer service
  • Good communication and listening skills
  • MS Office Excel competency
  • Able to solve problems and make quick decisions
  • Flexibility to work long working hours as and when required

Authority

  • In-charge of admin and housekeeping of the service centre
  • Convert quotation to sale order
  • Payment confirmation
  • Close non-valid open orders
  • Petty cash in-charge
  • Hold sale order/invoicing should documents not be available per SOP

Performance measurement criteria

  • Service Centre SOP & PRODUCT CARE compliance
  • Sales planning
  • Correctness of sale order and invoicing
  • Managing customer complaints
  • Inventory management


Location : Tanzania: Dar es Salaam Dar Es Salaam
Industry :Manufacturing
Company : Exact Manpower Consulting Ltd


Job ID: 7491


   

   
   
eKazi
Subscribe to receive job notifications.

Join our weekly Newsletter

 
 

EMCL

eKazi is An Online Recruitment Management Platform Designed for Employers/Recruiters, Job Seekers and Freelancers.

 
ABOUT
About Us
My Account
Contact
Terms of Use

 
FOR FREELANCERS
Browser Freelancers
Hire me
Post Project
 
FOR EMPLOYER
Browse jobs
Post Job
 
© 2024. All rights reserved