Reporting Structure

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Job Requirements

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Main Duties

Job Function

• The Administrative Assistant cum Receptionist will be responsible to serve as a key support function in an organization by combining front office management with administrative tasks. This dual-purpose role ensures seamless day-to-day operations and creates a professional first impression for our clients, visitors, and employees.

Key Performance Areas:

• Act as the face of the organization, ensuring a welcoming and professional experience for all clients, visitors, and staff.
• Manage a high volume of calls and correspondence, including emails, inquiries, and requests, ensuring timely and accurate responses.
• Maintain a clean, organized, and functional reception area always.
• Coordinate visitor schedules, issue badges/passes, and oversee access control in compliance with organizational security protocols.
• Address minor grievances or complaints from clients or staff and escalate issues when necessary.
• Maintain and update organizational databases, ensuring data integrity and confidentiality.
• Assist with coordinating cross-departmental projects, tracking deadlines, and maintaining project documentation.
• Handle complex scheduling tasks, including coordinating meetings across time zones, arranging conferences, and booking travel itineraries.
• Monitor and ensure compliance with organizational policies, including health and safety standards, visitor protocols, and administrative guidelines.
• Oversee the smooth functioning of office supplies, equipment maintenance, and inventory management.
• Plan and execute internal and external events, including conferences, workshops, and team-building activities.
• Communicate with vendors and service providers for office maintenance, repairs, and procurement.
• Monitor administrative expenses, process purchase orders, and ensure adherence to budgetary constraints.
• Proactively identify opportunities to improve office operations, workflow efficiency, and resource management.
• Oversee attendance systems, leave records, and related employee documentation.
• Handle sensitive employee and organizational information with the highest level of discretion.

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Other Requirements

Qualifications Required:

• An Ordinary Diploma in Public Administration, Business Administration, Office Management, Secretarial Studies, Customer Care or a related field is preferred.
• Fluency in both English and Swahili is required.

Experience and Skills Required:

• Minimum 3 years of experience in a combined receptionist and administrative role, preferably in a corporate or fast-paced environment.
• Proficiency in MS Office (Word, Excel, PowerPoint) and customer relationship management (CRM) tools.
• Strong interpersonal skills with a customer-oriented approach.
• Outstanding organizational and time management abilities.
• Problem-solving skills and attention to detail.

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Location : Tanzania: Dar es salaam Dar Es Salaam
Industry :Logistics/Transportation
Company : DP World