Branch Operations Officer (BOI)
.png)
Branch Operations Officer (BOI)
EXIM BANK
Reporting Structure
Interact:
Employer, Management and Clients
Job Requirements
Education:
Job Level:
Intermidiate Level
Gender:
Both
Experience:
2 Years
Ability and Skills:
Work under pressure
Culture:
Multiculture
Knowledge:
communication , Integrity , Negotiation , Management
Personality:
Dependable & team player
Languages:
Main Duties
Job Description
- To facilitate smooth customer banking operations at the branch.
Roles & Responsibilities
PRINCIPLE ACCOUNTABILITIES
- Retention of Customers by ensuring TAT and customer satisfaction.
- Ensuring Preferred customers are well handled at the Branch premises at all times.
- Ensure the customer service desk is well positioned and manned at all times with all facilities to serve the customer.
- Ensure Complaints are recorded and resolved Make use of Helpdesk.
- Adherence and execution of Vault Keys and maintenance of dual control and Time Lock Delay.
- Ensure Operational control: Reconciliation, remittances, ATM, cash shortages, controlled stationery, journal checking, payment verification, clearing, deposits.
- Adherence to the existing standard operating procedures.
- Observing TAT for all activities related to centralized operations; opening accounts, dormant
- Accounts, account closure, fixed deposits, mobile banking, chequebooks, OTT/TISS, CTS and
- Other related activities communicated by operations/CBO.
- Overall cleanness of the customer bank hall area.
Other Requirements
EDUCATION, EXPERIENCE & SKILLS
- Bachelor’s degree in any related field.
- Minimum of two years of Banking experience in branch operations with a good performance track record
- Ability to carry out work by the bank’s procedures.
- Sales and negotiation skills.
- Good integrity.
- Ability to lead a team.
Location :
Tanzania:
Dar es salaam
Dar Es Salaam
Industry :Banking And Financial Services
Company :
EXIM BANK
