Reporting Structure

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Job Requirements

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Main Duties

Basic Purpose

• Support the Branch in effective cash management and ensure all teller cash holdings and ATM are supported, run and serviced effectively. Responsible for monitoring cash movements in both physical and general ledgers while adhering to cash limits and 100% compliance to policies and procedures.

Main Duties and Responsibilities

• Ensure 100% compliance to the Bank’s policies and Procedures
• Strong adherence to AML and KYC policy guidelines.
• Ensure tellers are ready and available for work, before start of day
• Ensure tellers have sufficient cash to start the day
• Custodian for reserve and intraday cash safes
• Observe branch cash limits and teller cash holding limit
• Order and repatriation of cash
• Monitor cash movements both physical and GL for tellers, ATM, intraday ,main reserve and pass referrals
• Enhance teller productivity per the set KPIs
• Ensuring the tellers work is thoroughly batch proofed.
• Ensure brand is protected – (efficient of tellers)
• Monitor ATM replenish levels with clean notes
• Ensure over 99.9% ATM uptime
• Ensure customer satisfaction levels are over 95% all times
• Ensure up to date of teller hands over's for the keys, boxes
• Maintain teller box registers
• Mobilizations of deposits and cross selling of products, through effective cash management
• Champion of Cash Department training i.e. P&P’s security operations etc.
• Oversee teller cash confirmation at the end of day.
• Dual Custodian
• Manage filling and archiving of cash records
• Ensure 100% compliance in cash department
• Coordinate all back office activities.
• Preparation of end of year cash certificate.
• Ensure there is no Cash differences reported at the branch, to cash Centre/BOT
• Accurate and timely reporting of difference
• Perform any other duties as assigned by your supervisor.

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Other Requirements

QUALIFICATION

• Bachelor’s degree in Finance, Banking, Accounting, Economics, Business Administration, or a related field.

KNOWLEDGE REQUIREMENTS

• Strong understanding of cash handling procedures and cash management standards.
• Knowledge of banking operations, branch processes, and teller functions.
• Familiarity with core banking systems and transaction processing tools
• Knowledge of regulatory and compliance requirements, including KYC, AML/CFT, and fraud prevention.
• Understanding of cash reconciliation, vault management, and balancing procedures
• Knowledge of currency authentication (detecting counterfeit notes).
• Basic understanding of banking products and services (savings, current accounts, deposits, loans).

SKILLS REQUIREMENTS 

• High accuracy and attention to detail in handling cash transactions.
• Strong numerical and analytical skills.
• Ability to perform account reconciliations, cash balancing, and end-of-day reporting.
• Proficiency in using teller systems, cash counters, and other banking equipment.
• Ability to identify and flag unusual or suspicious transactions.
• Excellent customer service and communication skills
• Strong integrity and ethical conduct with the ability to maintain confidentiality.
• Good problem-solving capabilities, especially in resolving transactional issues
• Team player with the ability to work efficiently under pressure.
• Strong organizational and time management skills.

EXPERIENCE REQUIREMENTS

• 1–3 years’ experience as a Teller, Cashier, Cash Officer, or similar role in a banking or financial institution.
• Experience in cash handling, balancing, and reconciliation.
• Experience working in branch operations or customer-facing banking roles.
• Prior exposure to customer service and transaction processing.
• Experience handling high-volume cash operations is an added advantage.

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Location : Tanzania: Dar es salaam Dar Es Salaam
Industry :Banking And Financial Services
Company : EQUITY