Customer Support Specialist
Customer Support Specialist
MERIDIAN BET
Reporting Structure
Report To:
Online Customer Support Manager
Interact:
employees,management,clients
Job Requirements
Education:
Job Level:
Intermidiate Level
Gender:
Both
Experience:
3 Years
Ability and Skills:
Work under pressure
Culture:
Multiculture
Knowledge:
communication , Organization , Customer Care , Management
Personality:
Dependable & team player
Languages:
Main Duties
RESPONSIBILITIES:
- Provide real-time support to customers via chat, email and social media
- Resolve payment-related queries and escalate complex issues as needed
- Collaborate with payment providers for issue resolution
- Maintain high customer satisfaction by delivering clear, friendly and professional assistance
Other Requirements
REQUIREMENTS:
- Minimum 3 years’ experience in Customer Support.
- Bachelor’s degree from any recognized institution.
- Fluent in English and Swahili.
- Computer literate, with proficiency in MS Office and CRM tools.
- Strong attention to detail.
- Flexibility to work weekends, Public holidays and on rotating shifts.
Location :
Tanzania:
dar es salaam
Dar Es Salaam
Industry :Sports And Bet
Company :
MERIDIAN BET
