Digital Sales Manager
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Digital Sales Manager
NMB
Reporting Structure
Interact:
employees,management,clients
Job Requirements
Education:
Job Level:
Intermidiate Level
Gender:
Both
Experience:
5 Years
Ability and Skills:
Work under pressure
Culture:
Multiculture
Knowledge:
Organisation Skills , Project Management , Negotiation , Presentation , Management
Personality:
analytical
Languages:
Main Duties
Description
- Responsible for driving sales while ensuring usage and retention of Retail Banking digital products such as NMB Mkononi, Internet Banking, Dunduliza, Kikundi, etc. Coordinate the execution of digital sales strategy across the network. Provide leadership and support to the sales force team (DCAs) and monitor Digital products' performance in line with the bank strategy.
Main Responsibilities:
- Oversee the execution of digital banking strategies across the network to drive sales of digital products while ensuring that the level of execution is in line with bank strategy.
- Work with all functions of the bank including Retail products, Sales & Service, to define and deliver end-to-end customer experience on digital banking.
- Develop, propose and communicate Key Performance Index (KPI's) aligning with strategic direction of the Digital banking business.
- Responsible for monthly performance reviews of digital products KPIs across branches and zones.
- Coach, provide support and coordinate the field teams (Digital Channels Ambassador, Direct Sales Staff and NMB Wakala
- Prepare objectives and perform periodic performance review matrix and evaluations for the digital sales taskforce.
- Develop strategic road maps (route plans) for DCAs visitations for schools, religious institutions and other key segments.
- Organize and implement training to Branch staff, Digital Channels Ambassadors and NMB Wakala in all new initiatives undertaken in the Digital Sales department.
- Coordinate product implementation between business; operations, technology and all third parties.
- Scan the market and provide market insights that will assist in the growth of digital products.
- Work closely with the Marketing department and develop promotions and campaigns.
- Work closely with the Technology and Retail Products team in project management of digital products including tests and pilot.
Other Requirements
Knowledge and Skills:
- Broad understanding of Alternative Channels
- Strong analytical and reporting skills.
- Project management Skills.
- Strong Microsoft Office.
- Strong communication, presentation and negotiation skills.
- Interpersonal skills and stakeholders' management.
Qualifications and Experience:
- Bachelor's degree in Business Administration, Banking, Finance, Computer Science or related fields.
- A minimum of 5 years of sales experience, including 3 years in a leadership role in the banking industry, Microfinance Institutions or Mobile Network Operator (MNO).
- A proven track record of meeting or exceeding sales targets is crucial.
- Prior exposure in field team Management or FMCG operations /indirect sales/Vendor support management/ will be an added advantage.
Location :
Tanzania:
dar es salaam
Dar Es Salaam
Industry :Banking And Financial Services
Company :
NMB
