Reporting Structure

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Job Requirements

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Main Duties

Description

• The Key Purpose of this role is to drive a consistent Service Level by ensuring superior POC execution of the Delivery Process while executing our competition strategy responsibly. Responsible to implement and uphold AB Inbev safety standards. Supervise the distribution operations through overseeing the delivery planning, truck scheduling, and timely dispatch of goods so that customer service levels can be optimized and whilst achieving benchmarked productivity standards. Grow profitability by exploiting delivery mode opportunities.

Key Roles and Responsibilities:

Adherence to health, safety and environmental standards

• To ensure that company and legal driving and vehicle regulations are adhered to
• To track and ensure compliance to driver working hours per regulatory guidelines
• Adherence to and maintenance of site housekeeping standards
• Wearing the correct PPE always as designated by site and area
• Full implementation and adherence to DPO protocols and incorporation of safety guidelines in all delivery SOP’s.

Distribution Supervising

• Ensure compliance to 5s standards within and around the distribution operations and show evolution
• Cascade all global policies and ensure compliance to them
• Continuously validate SOP’s through management routines by using tools and ensure understanding by all distribution employees (LnA, SCL, OWD etc.)
• Update and use of team rooms for routine meetings and problem solving Maintain SCL routines and track adherence thereof
• Use problem solving tools such as 5Why, Abnormality Reports, SIC, OPL’s, RACI’s, OWD’s, PDCA’s etc. to develop action plans to show improvement in PI’s and KPI” s
• Cascade KPI’s and PI’s to individual distribution employees, standardize the KPI/PI achievements and monitor individual results
• Ensure adherence to best practice generation process and execute approved projects and show results evolution
• Ensure driver image is maintained in trade
• Implement morning meetings before deliveries
• Routing and scheduling to optimize fleet utilization
• Allocation of drivers and vehicle resources implemented
• Contingency plan to ensure truck capacity implemented where required as per standards
• Key transport legislation pertaining to distribution (truck permits)
• Perform invoicing roles such as invoice generation, manual invoices, ETA communications, trip sheet generation and invoice filing and record keeping

Load Plan Execution

• Day to day management of customers related delivery queries or complaints Root cause analysis of queries and complaints conducted to prevent recurrence Ensure drivers adhere to offloading standards at POC and maintain customer service levels -
• Establish, document and communicate SOP for delivery staff to follow Ensure Driver and Crew image is maintained in-trade
• Incorporate Safety guidelines on all Delivery SOPs
• Implement morning meetings before deliveries and control driver working hours to be within regulatory guidelines Delivery Service Level
• All Customer DSP’s negotiated, agreed and communicated to customer base
• Continuous communication with Centralized Planning to ensure calibration of master data to meet customers changing needs
• Supervision of in trade deliveries as per SL market plan with clearly defines and measurable outcomes
• Continuous communication with Centralized Planning to ensure calibration of master data to meet customers changing needs
• The use of management tools to address the reoccurring issues experiences in trade with delivery service level (SICs, OWDs, 5Whys, AB report

Delivery Productivity Management

• In trade coaching with errant offenders on MBFU, refusals and OODD
• Ensuring that delivery modes share us adhered and continually look for opportunities to pursue cheaper modes.
• Master Data verified for accuracy Carry out in-trade Owner Driver standard verification
• Adherence to market visit plan with in trade presence at a minimum of x4 days a week ensuring adherence to SOPs and OWDs done to open the gap where necessary

Quality Management

• Ensure Quality is clear in the Route Delivery Execution Process and people know and follow it.
• Ensure all employees understand the customer complaint process. Process is in place, KPI is tracked and there are action plans to improve results.
• Consumer complaints GOPS are being tracked and implemented Ensure that the driver base is trained and equipped to identify quality related issues and understands correct handling methodology to minimize issues

Capacity Occupation and Refusal Management

• Establish SLA with 2DCP on Capacity Occupation daily optimization
• Ensure that appropriate communication channel in place and action plans have been developed to track Refusals
• Ensure return policies are in place, and they cover all items and they are adhered to and updated.

Support Service Social Systems

• Establish routines to with CXC to track performance
• Create an environment that allows for cross functional learning and integration

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Other Requirements

Key Attributes & Competencies:

• Knowledge of customer service principles
• Demonstrates reliability Good interpersonal skills / builds good relationships Ability to work under pressure
• Verbal ability and communication skills
• Excellent self-management and planning skills
• Strong achievement orientation

Minimum Requirements:

• Relevant 3-year tertiary degree/diploma, preferably in Supply Chain and or Logistics
• 2 years’ experience in a customer service role within an FMCG Supply Chain and or Logistics
• Valid Code 08 Driver's License
• Proficiency in Microsoft Office SAP experience will be preferred

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Location : Tanzania: Moshi Kilimanjaro
Industry :Manufacturing
Company : ABInBEV