Hotel Guest Experience Manager
Hotel Guest Experience Manager
TUI
Reporting Structure
Interact:
Employers, Management, Clients
Job Requirements
Education:
Job Level:
Intermidiate Level
Gender:
Both
Experience:
3 Years
Ability and Skills:
Work under pressure
Culture:
Multiculture
Knowledge:
communication , Leadership , Attention to details , Management
Personality:
Dependable & team player
Languages:
Main Duties
ABOUT THE JOB
- Ensure guests have a positive experience by addressing any concerns, needs or requests promptly and effectively.
- Coordinate with other departments to ensure smooth operations and guest services.
- Train and oversee the front desk and concierge staff to ensure quality guest interactions and services.
- Monitor and respond to guest reviews and feedback on social media and other platforms to improve overall guest satisfaction.
- Develop and maintain relationships with repeat customers and potential clients to drive business and promote loyalty.
- Manage guest complaints and resolve conflicts to achieve high levels of guest satisfaction.
- Plan and execute special events to enhance guest experiences and build community relations.
- Implement strategies to improve guest engagement and loyalty, such as loyalty programs or personalized communication.
- Maintain accurate and updated guest records, profiles, and preferences to enhance the overall guest experience.
- Analyse guest data to identify trends, provide insights, and make recommendations on service improvements.
Other Requirements
ABOUT YOU
- To have managed ≈3–5 years in guest service/hospitality, at managerial level.
- Excellent verbal and written English are required. Other European languages would be highly desired.
- Strong interpersonal skills, initiative and attention to detail.
- Strong organizational and leadership skills.
- Ability to manage a team and delegate tasks effectively.
- Attention to detail and a commitment to quality.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
Location :
Tanzania:
Matemwe
Zanzibar
Industry :Hospitality
Company :
TUI
