Jr. Marhaba Host
Jr. Marhaba Host
Dnata
Reporting Structure
Interact:
employees,management,clients
Job Requirements
Education:
Job Level:
Intermidiate Level
Gender:
Both
Experience:
1 Years
Ability and Skills:
Work under pressure
Culture:
Multiculture
Knowledge:
Organisation Skills , communication , Customer Service , Management
Personality:
Dependable & team player
Languages:
Main Duties
Duties:
- Provide a comprehensive and high-quality Meet & Greet service to all marhaba guests, to ensure customer experience is warm, welcoming and efficient. Welcome and assist the Meet & Greet and lounge guests as per operational procedures and marhaba standards.
Meet & Greet - marhaba Services
- Meet, greet and escort passengers as per the laid down service standards (smile, address by name, cheerful outlook, briefing, grooming standards) in order to provide a quality service that projects marhaba and dnata’ s image as a service provider, in accordance with the service booked.
Lounge Host
- Warmly welcome guests, attending to and briefing all customers using the lounge, including procedures for boarding and facilities available. This is to ensure a convenient and pleasant stay at the lounge, followed by an on-time compliance with boarding formalities.
- Monitor usage and conditions of all items at the lounge, informing the Hosting Lead of any requirements, maintenance issues, sudden/required changes on lounges menu display, maintenance schedule, AC functioning, etc in order to ensure that the lounge facility is maintained to marhaba standards.
- Assist the Hosting Lead by making updates to the marhaba Lounge System with information of the service provided.
- Resolve customer issues pertaining to reservations, onward connections, etc in order to ensure minimum inconvenience to passengers and to safeguard the image of dnata and marhaba.
- Make regular walkarounds in the lounge and report all service shortfalls and potential customer grievances, in order to ensure timely investigation of incidents and effective service recovery. Where a service shortfall can be resolved on the spot, make every effort to do so.
- Responsible for daily sales including opening, closing, tallying and handover of daily sales report.
- Be knowledgeable about marhaba products and services available in location and across network. Promote and up-sell marhaba products and services to clients and passengers in order to maintain competitive advantage, thereby increasing business profitability.
Safety
- Discuss safety concerns openly and reports them to the concern supervisor.
- Comply with all relevant safety, quality and environmental management policies, procedures and control to ensure a healthy and safe work environment.
- Act as a role model for the desire safety behaviours and wears the appropriate PPE and ensures that work is conducted in a safe manner.
Other Requirements
Requirements:
- 12 years schooling or equivalent
- 1+ year of Customer Service experience in any industry
- High standard of English language skills, both written and spoken.
- Impeccable grooming and presentation.
- Computer Literacy. Working knowledge of MS Office packages preferrable.
- Safety Awareness.
- High standard of customer service skills, experience dealing with VIP or Luxury market customers is a plus.
- Other languages besides English: Not mandatory, but advantageous to have other spoken language skills.
Location :
Tanzania:
zanzibar
Zanzibar
Industry :Travel And Tourism
Company :
Dnata
