Reporting Structure

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Job Requirements

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Main Duties

Job Summary

• To lead innovation and continuous improvement initiatives for corporate digital banking channels. The role focuses on enhancing client experience and operational efficiency by driving the design, development, and integration of client-facing digital platforms such as online banking, payment integrations (APIs), collections systems, POS, e-commerce, and other strategic channels. This role also includes management of a team of in-house developers to ensure agile delivery and technical excellence.

Job Description​

Drive Digital Innovation – 40%

• Lead the end-to-end innovation lifecycle—from ideation to deployment—of digital banking products and access channels for corporate clients.

Platform Enhancement:

• Continuously improve platforms such as Internet Banking, POS, e-commerce gateways, and mobile integrations, aligning with client feedback and evolving market trends.

API & System Integration:

• Oversee integration of corporate client systems with the bank through APIs, SFTP, and ERP connectors to enable seamless, real-time payment and reporting capabilities.

Client Onboarding Solutions:

• Develop and maintain scalable digital onboarding solutions that reduce time-to-activate for corporate clients accessing digital channels.

Innovation Team Leadership:

• Manage and mentor an internal team of developers and systems analysts, ensuring timely delivery of innovation projects using agile or hybrid project methodologies

Security & Compliance Alignment:

• Ensure all digital innovations comply with the bank’s information security policies, regulatory requirements, and international standards (e.g., PCI DSS).

User Experience (UX) Improvement:

• Collaborate with design and product teams to improve the user experience across all client-facing systems, ensuring platforms are intuitive, reliable, and responsive.

Cross-Functional Collaboration:

• Work closely with Corporate Relationship Managers, IT, Risk, Operations, and Product teams to ensure solutions are feasible, secure, and aligned to client needs.

Performance Monitoring & Optimization:

• Monitor adoption, usage, and performance of client platforms, identifying opportunities for optimization and proactively resolving client pain points.

Thought Leadership & Benchmarking – 30%

• Stay abreast of fintech trends, competitor offerings, and global best practices to inform the bank’s digital strategy and maintain innovation leadership.
• Market Scanning & Trend Analysis:
• Proactively monitor global trends in digital banking, fintech innovations, and client system integration to inform product development and strategic direction.
• Competitive Benchmarking:
• Regularly benchmark NBC’s corporate digital offerings against peer banks and fintech players to identify gaps, opportunities, and differentiators.
• Innovation Pipeline Development:
• Translate insights from market research and client feedback into a structured innovation roadmap, including proof-of-concept (PoC) initiatives and pilots.
• External Engagement & Representation:
• Represent the bank in relevant industry forums, tech expos, and digital banking roundtables to build visibility, networks, and insight into best practices.
• Thought Leadership Content Creation
• Collaborate with internal teams to produce thought leadership materials such as whitepapers, case studies, or client presentations showcasing NBC’s innovation leadership.

Team Leadership & Managerial Responsibilities – 30%

Team Management & Development

• Lead, mentor, and develop a team of developers, systems analysts, and technical specialists within the innovation unit, ensuring a high-performing, motivated, and agile team culture.

Project Planning & Execution:

• Oversee end-to-end planning, prioritization, and execution of innovation initiatives, ensuring projects are delivered on time, within scope, and aligned to business objectives.

Agile Delivery Oversight:

• Implement agile development practices (e.g., sprint planning, scrums, retrospectives) to drive fast, iterative delivery of digital features and enhancements.

Performance Monitoring & Reporting:

• Set clear KPIs for team performance, track delivery outcomes, and provide regular updates to senior leadership on innovation project progress and impact.

Budget & Resource Management:

• Manage resource planning and innovation budgets, ensuring optimal allocation of people, tools, and financial resources to deliver high-impact outcomes.

Stakeholder Engagement:

• Act as the primary liaison between the innovation team and internal stakeholders (e.g., IT, Risk, Change, Compliance), ensuring alignment and collaboration throughout the project lifecycle.

Quality Assurance & Standards:

• Enforce coding standards, solution documentation, and quality control processes to ensure all client-facing systems meet the bank’s technical, security, and service excellence benchmarks.

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Other Requirements

EDUCATION AND EXPERIENCE REQUIRED

Education:

• Bachelor’s degree in computer science, Information Systems, Software Engineering, or related field is required.
• A master’s degree in business administration (MBA), Innovation, or Technology Management is an added advantage.
• Relevant industry certifications (e.g., PMP, Scrum Master, ITIL, AWS, Azure, API management, or cybersecurity) are desirable.

Experience:

• Minimum of 4 years of experience in digital banking, fintech, or technology-driven innovation within the financial services sector.
• At least 3 years in a managerial or team leadership role, preferably managing developers or cross-functional digital delivery teams.
• Proven experience in designing and deploying corporate client digital platforms such as internet banking, APIs, SFTP integrations, e-commerce, and POS solutions.
• Hands-on experience with system integration, API frameworks, agile delivery, and client onboarding workflows.
• Strong background in stakeholder engagement, especially with product, IT security, compliance, and business relationship teams.
• Demonstrated ability to translate business needs into scalable technical solutions that enhance user experience and operational efficiency

Knowledge & Skills:

• Deciding and initiating action
• Learning and researching
• Entrepreneurial and commercial thinking
• Relating and networking
• Adapting and responding to change
• Persuading and influencing
• Creating and innovating
• Excellent diagnostic skills and rigorous approach to problem solving
• Excellent communication and sound financial skills
• Excellent comprehension skills to understand and interpret industry data and economic trends
• Strong formal presentation skills to gain acceptance to solutions, both internally and externally
• Strong Leadership and team-working skills  
• Strong formal presentation skills to gain acceptance to business cases, solutions, both internally and externally

Qualifications

• Adapting and Responding to Change, Bachelor`s Degrees and Advanced Diplomas - Business, Commerce and Management Studies, Commercial mindset - Junior, Creative and innovative thinking, Experience in a similar environment at junior management level, Openness to change, Reasoning, Software design

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Location : Tanzania: dar es salaam Dar Es Salaam
Industry :Banking And Financial Services
Company : NBC