Manager Customer Services And Operations
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Manager Customer Services And Operations
EXIM BANK
Reporting Structure
Interact:
Employer, Management and Clients
Job Requirements
Education:
Job Level:
Intermidiate Level
Gender:
Both
Experience:
4 Years
Ability and Skills:
Work under pressure
Culture:
Multiculture
Knowledge:
communication , Organization , Customer Service
Personality:
Dependable & team player
Languages:
Main Duties
Job Description
-
He/She will be responsible for effective and efficient management and coordination of the Bank’s Resources, Operations Processes in order to deliver excellent Customer Service while mitigating operational risks.
Roles & Responsibilities
- Overseeing the daily activities and performance of these departments to ensure smooth operations and quality customer service.
- Responsible for securely managing and using branch keys, when necessary, especially in the absence of higher management.
- Ensuring that all financial transactions are accurately recorded and reconciled to maintain the integrity of the branch's financial records.
- Reviewing and authenticating customer transactions such as cheque withdrawals and clearing processes to prevent fraud and ensure compliance.
- Authorizing batches of transactions and entries in accordance with bank policies and procedures.
- Conducting daily audits and reconciliations of various internal accounts to ensure accuracy and compliance with accounting standards.
- Addressing customer concerns and inquiries promptly and professionally to maintain high levels of customer satisfaction.
- Promoting and informing customers about the bank's products and services to meet sales targets and enhance customer relationships.
- Reviewing and approving payment vouchers to ensure accuracy and compliance with internal controls.
- Reviewing and verifying the accuracy of all financial entries and transactions posted to accounts.
- Ensuring that all internal accounts are balanced and reconciled accurately to prevent discrepancies and errors.
- Monitoring and maintaining the functionality of ATM machines to ensure they are available for customer use at all times.
- Following established bank policies, procedures, and guidelines to maintain compliance and operational efficiency.
Other Requirements
COMPETENCIES
- Having enough experience in credit.
- Experience in Banking Ops - Cash, Clearing, Accts & Admin.
- Experience in customer service/Relationship Mgt.
QUALIFICATION AND EXPERIENCE REQUIRED
- Bachelor’s Degree/Advanced diploma in Accountancy, Banking and Finance or any other business-related studies.
- At least 4 years’ experience in banking operations activities
Location :
Tanzania:
Paje
Zanzibar
Industry :Banking And Financial Services
Company :
EXIM BANK
