Reporting Structure

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Job Requirements

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Main Duties

Job Summary

• The Merchant Sales Coordinator provides field and coordination support to drive micro-merchant recruitment, onboarding, activation, and ongoing transaction growth. The role focuses on increasing QR / Lipa Namba usage, supporting merchant documentation, coordinating with branch teams, and resolving merchant service issues.
• The Coordinator ensures all merchant onboarding documentation is complete, supports branches during activation, monitors basic performance trends, and assists in execution of targeted merchant campaigns. This role is execution-focused rather than strategic and supports the broader merchant acquisition agenda under close guidance from the Manager.

Job Description​

Key Accountabilities  

• Engage: 

Accountability: Merchant, Branch & Stakeholder Support (30%) 

• Coordinate with Branch Managers, DSAs, Agency Officers, and Ecosystem RMs to support merchant acquisition and activation activities. 
• Engage merchants, small business owners, and community clusters to introduce NBC QR and digital payment solutions. 
• Support merchant sensitization sessions (basic digital payments education, fraud alerts, QR acceptance awareness). 
• Liaise with Digital Banking, Merchant Support, and Operations to follow up on onboarding gaps, QR delays, or settlement queries. 
• Gather feedback from the field, branches, and merchants on product challenges and share insights with the Manager. 
• Determine: 

Accountability: Execution Support & Performance Tracking (20%) 

• Prepare weekly activity plans for merchant onboarding, QR activation follow-up, and basic field coordination. 
• Maintain simple trackers for merchant onboarding status, activation progress, and daily/weekly performance updates. 
• Identify early gaps such as incomplete documents, delayed QR activation, or inactive merchants and escalate for action. 
• Provide branch teams with updated lists of pending onboarding, pending activations, or reactivation targets. 
• Serve: 

Accountability: Merchant Onboarding, Activation & Service Coordination (50%) 

• Ensure accurate completion of merchant onboarding documents and confirm KYC requirements before submission. 
• Track QR issuance and follow up to ensure timely activation. 
• Monitor basic merchant activity and coordinate with branch teams to follow up on non-transacting or inactive merchants. 
• Support resolution of merchant service issues including settlement delays, QR errors, or simple operational challenges. 
• Flag potential fraud indicators or unusual merchant behaviour for escalation. 
• Assist branches during merchant activation campaigns, market promotions, and digital payments awareness activities. 
• Provide merchants with practical guidance on how to use QR and encourage customer digital payments usage. 

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Other Requirements

Role / Person Specification 

Education and Experience Required: 

• Diploma or Bachelor’s degree in Business, Banking, Marketing, Finance, or related field. 
• 1–3 years’ experience in sales support, agency banking, merchant onboarding, fintech support, or branch operations. 
• Experience with QR, POS, or digital payments is an added advantage. 

Knowledge & Skills: 

• Merchant onboarding & documentation 
• Basic digital payments knowledge (QR, POS, mobile money) 
• Customer service & communication 
• Field coordination & relationship building 
• Basic data tracking and reporting 

Competencies:  

• Planning & Organising 
• Delivering Results 
• Relating & Networking 
• Adapting & Responding to Change 
• Persuading & Influencing 
• Presenting & Communicating Information 

Qualifications

• Commercial mindset - Junior (Meets some of the requirements and would need further development), Customer Excellence - Service Delivery (Meets all of the requirements), Digital familiarity (Meets all of the requirements), Effective communication - Basic (Meets all of the requirements), Experience in a similar environment, Further Education and Training Certificate (FETC) - Business, Commerce and Management Studies, Openness to change (Meets some of the requirements and would need further development), Product and/or Service Knowledge (Meets all of the requirements), Sales Management (Meets some of the requirements and would need further development)

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Location : Tanzania: Dar es salaam Dar Es Salaam
Industry :Banking And Financial Services
Company : NBC