Reporting Structure

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Job Requirements

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Main Duties

Job Summary

• Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise - Wide Risk Management Framework and understand and manage risks and risk events relevant to the role.

Job Description​

Key Accountabilities  

• Serve: 

Accountability: Merchant Onboarding, Activation & Transaction Growth (40%) 

• Drive daily merchant onboarding ensuring proper documentation, KYC compliance, and smooth merchant registration. 
• Ensure timely QR/merchant code generation and immediate activation. 
• Monitor merchant activity, identify non-transacting merchants, and execute targeted reactivation plans. 
• Resolve merchant issues related to transactions, settlement delays, QR failures, or onboarding gaps by coordinating with Merchant Support and Operations. 
• Review transaction patterns, detect risky behaviours, and escalate suspicious or fraudulent cases to Risk and Compliance. 
• Train merchants on digital adoption, transaction procedures, and customer acceptance methods to increase usage. 
• Support branches with executing merchant activation drives, QR awareness campaigns, and digital payments promotions. 
• Determine: 

Accountability: Merchant Acquisition Planning & Performance Tracking (30%) 

• Develop weekly merchant recruitment and activation plans covering QR/Lipa Namba onboarding, and digital transaction mobilisation. 
• Maintain merchant dashboards for acquisition volumes, activation rates, transaction performance, refunds, chargebacks, and portfolio growth. 
• Analyse merchant distribution in key markets (boda hubs, dukas, mamalishe, kiosks, retail shops etc.) and identify expansion opportunities. 
• Recommend actions to address low-performing segments, inactive merchants, or areas with weak QR penetration. 
• Engage: 

Accountability: Merchant, Branch & Stakeholder Coordination (30%) 

• Work closely with Branch Managers, DSAs, Agency Officers, and Ecosystem RMs to drive coordinated merchant acquisition and activation. 
• Engage market associations, local authorities, micro-clusters, and small-business groups to promote NBC digital payment solutions. 
• Conduct merchant education on digital payments, fraud prevention, QR usage techniques, and customer acceptance strategies. 
• Gather and communicate field insights, competitor activity, and merchant feedback to strengthen product relevance. 

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Other Requirements

Role / Person Specification 

Education and Experience Required 

• Diploma or Bachelor’s degree in Business, Banking, Marketing, Finance, or related field. 
• 2–4 years’ experience in merchant acquisition, agency banking, fintech/digital payments, or field sales. 
• Experience with QR, POS, mobile money, or micro-merchant ecosystems is an advantage. 

Knowledge & Skills: 

• Digital payments (QR, POS, mobile money) 
• Merchant acquisition and field execution 
• Strong relationship-building and negotiation skills 
• Market mapping and segmentation 

Competencies:  

• Delivering Results & Meeting Customer Expectations 
• Relating & Networking 
• Planning & Organising 
• Adapting & Responding to Change 
• Entrepreneurial & Commercial Thinking 

Qualifications

• Bachelor`s Degrees and Advanced Diplomas - Business, Commerce and Management Studies, Commercial mindset - Junior (Meets some of the requirements and would need further development), Customer Excellence - Service Delivery (Meets all of the requirements), Digital familiarity (Meets all of the requirements), Effective communication - Basic (Meets all of the requirements), Experience in a similar environment, Openness to change (Meets some of the requirements and would need further development), Product and/or Service Knowledge (Meets all of the requirements), Sales Management (Meets some of the requirements and would need further development)

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Location : Tanzania: Dar es salaam Dar Es Salaam
Industry :Banking And Financial Services
Company : NBC