Specialist; Card Products
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Specialist; Card Products
NMB
Reporting Structure
Interact:
Employer, Management and Clients
Job Requirements
Education:
Job Level:
Intermidiate Level
Gender:
Both
Experience:
3 Years
Ability and Skills:
Work under pressure
Culture:
Multiculture
Knowledge:
communication , Presentation , problem solving , Critical Thinking
Personality:
Dependable & team player
Languages:
Main Duties
- Responsible for day-to-day Debit Card Product Sales, Performance (P&L) and Analytics including operation efficiency within the bank for Debit card products under issuing business unit.
Main Responsibilities:
- Card Product Life Cycle Management including its profit and loss.
- Conduct product documentation, i.e production description.
- Incorporate and analyze feedback and input from customers, partners and in-house teams on product strategy and finding ways to shape requirements, features and end products which will expand product market reach.
- Product portfolio analytics
- Products campaign, promotion, and Sales
- Initiate market research to gather market and product intelligence information related to card market mix from competitors and propose approach to cover the gaps.
- Ensure products and releases are launched correctly and on schedule with the effective support from Communication and Marketing departments (Effective go to market plan).
- Make creative recommendations to expand product base, usage and tracking of product impact to end user
- Assist in managing vendor relations as they apply to the unit. Monitors service levels and performance. Participates in policy creation, review and implementation.
- Perform end- to- end demonstration for the new products and when changes are implemented.
- Conduct Card Product User Acceptance Test in collaboration with other stakeholders within the Bank
- Assist in the identification of potential risk factors and determine solutions to mitigate exposure.
- Assist in resolving customer issues and escalation to the relevant levels for quick resolution as per financial customer protection regulation.
- Drive card usage, number of active customers to ensure the bank reach its financial targets
Other Requirements
Knowledge and Skills:
- Knowledge in card schemes and its regulatory framework.
- Business understanding of Banking operations, electronic products, product development.
- Knowledge of constructing reports, executive summaries, and briefs
- Understanding of card product life cycle
- Detailed understanding consumer behavior, marketing techniques and evolving trends.
- Conversant with card products offering in the Tanzania market
- Familiarity with Agile framework
- Excellent communication skills
- Problem-solving aptitude
- Creative thinking
- Strong Analytical skills
- MS Excel proficiency
- Report writing skills
- Presentation skills
Qualifications and Experience:
- Bachelor's degree in Business, IT, Economics, or Finance
- Any course or training in product development is an added advantage
- At least 3 years proven hands on experience in Card Products or similar role.
- A background in Card Business or Card Network is a mandatory.
Location :
Tanzania:
Dar es salaam
Dar Es Salaam
Industry :Banking And Financial Services
Company :
NMB
