BRANCH MANAGER
BRANCH MANAGER
Exact Manpower Consulting Ltd
Reporting Structure
Interact:
Employees, Management & Clients
Job Requirements
Education:
Job Level:
Senior Level
Gender:
Both
Experience:
1 Years
Ability and Skills:
Work under pressure
Culture:
Knowledge:
Organisation Skills , customer service orientation
Personality:
Hard working , Dependable & team player.
Languages:
Main Duties
Job description
Customer focus
- Keeps the customer in mind at all times,proactively identifying and addressing concerns and needs
- Seeks to provides quality services in order to build customers loyalty
Desire to learn
- Actively listens to build or acquire new knowledge in order to improve and develop skiils
- Interpersonal Effectiveness
- Actively listens and communicates respectfully and effectively
- Present information in an engaging understandable manner
Detail Orientation
- Assumes personal responsibility for all aspects of work;qualify,timeliness and results seeking to complete tasks with little oversight
Job Functions
- Willingly provides superior customer expectations while saying within company policies and guidelines
- Establishes a trusting relationship based on integrity and fairness with customers and demonstrates a sincere concern for tem
- Listens effectively to understand and communicates in a business like manner to both customers and employees all pertinent subject matter
- Accurately to answer questions both over the phone and at the store location
- Determines and addresses the customers needs ,problems,compaints,request,questions and deadlines in a business like manner
- Presents a warm,friendly,knowledgeable and professional image to customers
- Bulid a loyal customer base
- Directs the service department in the diagnosing of the customers needs through the appropriate products aand services
- Verifies with the service department that the appropriate services have been completed
- Learns and maintain current product knowlegde on all tires.services and othwer product lines that are represented as well as those of competitors
- Prepares accurate estimates and billings for customers
- Invoives customers using proper procedures for cash,charge,credit,employee,fleet and national accounts
- Knows,inderstand and performs the maintanance technical duties
Branch Manager role and accountability
- The branch manager is accountable for the overall sales growth,profitability and supervision of the business segment
Financial responsibility
- Branch sales through branch elements of ;tire units,batteries,alignment units,engine oil units,CAWB units(cabin filtersair filters,wipers&bulbs) and promotions(current promotions are displayed and offered to customers)
Customer service responsibility
- Training and coaching employees
Operational responsibility
- Maintain workshop equipment in working order,cleanliness of workshop bays& warehouse area(organized invertory),ensure the shop&employees have the needetools;tire shop supplies;wheel weight-proper types and sizes,flat repair supplies,valve stems(proper types&sizes),mounting lube,bead sealer, any other needed supplies
Inventory responsibility
- Tire inventory;ensure right products&sizes are on the shelf with proper quantities,knows top ten movers in location,review inventory quarterly(slow movers&adjust according),inventory counts/deck counts,transfers,adjustements(looking for close to zero
Branch manager administrative responsibility
- Establishes priorities on a daily basis among completing requirements to ensure that products and services are delivered to customers as promised
- Analyze,organizes and monitors daily activities together with the service advisor
- Learns and understands the perfomance business data and applies it fairly operations and decisions in effort to increase productivity
- Reaches established monthly goals
- Learns and utilizes the computer system,software and transfer system
- Follows daily opening and closing procedures accurately
- Learns and maintains current product knowledge on all tires,service and other product lines that are represented as well as those of competitors
- Maintain accurate inventories for tires,parts and other product lines
- Demonstrate the ability and drive to seek out ansd utilize self development opportunities
- Report to other locations to fill in for the manager
Other Requirements
Qualifications
- High school diploma,graduate,graduate six months to one years related experience/training
Language skills
- Ability to read and interpret documents such as rules,operating and maintanance instructions and procedures manual
- Ability to write routine report and correspondence
- Ability to speak effectively in english and kiswahili
Location :
Tanzania:
Dar es Salaam
Dar Es Salaam
Industry :Automotive
Company : Exact Manpower Consulting Ltd
