Reporting Structure

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Job Requirements

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Main Duties

DUTIES:

Staff management: 

• Hiring, training, and disciplining staff, as well as scheduling shifts and providing feedback 
• managing and guiding the housekeeping staff to ensure that all rooms and public areas are cleaned and maintained according to organizational standards
• Conducting training sessions on cleaning methods, equipment uses, and safety procedures.

Cleaning standards: 

• Ensuring that all areas are cleaned and maintained to organizational standards, and that safety and hygiene protocols are followed 

Inventory:

•  Managing inventory and ordering supplies, and arranging equipment maintenance and repairs 
• Preparing reports on departmental activities, staff performance, and resource utilization.

Customer service: 

• Responding to guest requests and complaints in a professional manner, and listening to customer suggestions 
• scheduling shifts, training new employees, and ensuring that staff follows safety and hygiene protocols.
• Inspecting rooms, hallways, lobbies, and common areas for cleanliness and order.

Quality control: 

• Regularly inspecting and monitoring the quality of cleaning services 
• Regular inspections and monitoring the quality of cleaning services are also integral to the role to uphold a high standard of hygiene and tidiness.
• Resolving any guest issues or complaints related to cleanliness in a timely and efficient manner.

Budgeting: 

• Controlling budgets to minimize waste and maximize resources

ADMINISTRATION:

Managing office operations:

•  Oversee the day-to-day functioning of the office, I
• including ensuring office equipment is working and that office supplies are available 

Providing administrative support: 

• Handle correspondence, schedule meetings, and prepare documents 

Managing records:

•  Maintain and organize office records, including filing, archiving, and data entry 
• Assisting with financial tasks: 
• Handle bookkeeping, budgeting, and billing cycles 
• Facilitating communication: 
• Manage communication channels, including phone calls, emails, and post 
• Coordinating events: 
• Arrange meetings, conferences, and events, and oversee catering 

Supporting staff: 

• Supervise administrative staff, provide feedback, and support the recruitment, onboarding, and training of new employees 
• Ensuring a safe and clean work environment: 
• Coordinate with building management for office maintenance and repairs 

Providing reports: 

• Provide regular office operations reports to management and identify areas for improvement 

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Other Requirements

EDUCATION BACKGROUNG:

• University degree or equivalent in hotel management
• Diploma in hospitality or a related field with certification
• Relevant experience in housekeeping or janitorial work is crucial, and supervisory experience is often preferred.
• Advanced level of English (spoken & Written)
• Fluent in Swahili (written & Spoken)
• Advanced Computer skills (Typing, Copying, Scanning, Excel)

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Location : Tanzania: Dar es Salaam Dar Es Salaam
Industry :Hospitality
Company : Exact Manpower Consulting Ltd