ICT Systems Administrator
ICT Systems Administrator
Exact Manpower Consulting Ltd
Reporting Structure
Supervision:
ICT Manager
Interact:
Employees, Management & Clients
Job Requirements
Education:
Job Level:
Senior Level
Gender:
Both
Experience:
3 Years
Ability and Skills:
Work under pressure
Culture:
Knowledge:
Basic IT support procedure and tools , Organisation Skills , ITIL System administration ,
Personality:
Dependable & team player.
Languages:
Main Duties
Job Scope
- The incumbent to this role is responsible for administration all applications, network systems, general infrastructure support and configuration, and communication issues
Responsibilities
- Installs, configure and deploy server hardware and software, including operating systems, applications, and patches to support and maintain effective network service operations throughout the company
- Manages, deploys, configures, and maintains servers in a virtualized and traditional environment.
- Supports, troubleshoots, repairs and maintains server issues and security for enterprise and large scale applications.
- Assists in creating scripts to monitor systems,diagnostics, resolve issues, and automate routine tasks.
- Configures systems for high availability including strategies for backup and recovery, failover,load balancing, and full redundancy.
- Analyses and resolves issues, gathers information to identify needs, evaluates systems and network requirements.
- Diagnosis and resolves complex software, server, and networking issues
- Creates, and maintains technical documentation, training material, standards, reports, and other documents as assigned.
- Provide End user support and administration of Office 365 applications
- Handles all firewall, Active directory and Antivirus issues.
- Monitors network use and internet bandwidth optimization
- User setups and provide system access to ICT resources
- Sets in place all required systems for protecting data integrity and protection through regular monitoring and reviewing of security systems and backups
- Assess the efficiency of network system, network use network faults, provides technical support for people using network, monitor network use and handles all network maintenance issues
- Manage and provide oversight for the implementation of CCTV surveillance systems.
- Manage network infrastructure, internet performance, communicate with the ISP for network performance and resolve any outage within SLA.
- Analyses existing IT solutions and recommends for future improvements.
- Any other duties as deemed necessary by ICT Manager
Other Requirements
Qualifications and Competencies
Qualifications required:
- Bachelors in Computer related field with IT Certifications in Office 365 Administration.
- IT Certification such as CCNA, SAP ERP support to End users and Certification on ITIL
- Three (03) years work experience on the position
- Experience working in Manufacturing related systems
Key Performance Indicators:
- 99.99% performance and uptime of Network, Telephony, CCTV and Video conferencing systems
- Ensure 99% availability of ESD printing and centralizing printing service
- Ensure 99% security and update of all computers and Servers
- Resolution of all systems & infrastructure related service requests as per SLA
- Provide monthly availability & RCA reports of all systems & infrastructure
Additional/specific work requirements:
- Ability to communicate effectively, both orally and in writing to non-technical users
- Ability to anticipate, mitigate, identify, troubleshoot, and resolve software and hardware problems on servers, workstations and network as well as escalate incidents as necessary
Location :
Tanzania:
Dar es salaam
Dar Es Salaam
Industry :Manufacturing
Company : Exact Manpower Consulting Ltd
