Internal Sales Manager
Internal Sales Manager
Exact Manpower Consulting Ltd
Reporting Structure
Report To:
Managing Director
Interact:
Employees, Management & Clients
Job Requirements
Education:
Job Level:
Intermidiate Level
Gender:
Both
Experience:
3 Years
Ability and Skills:
Work under pressure
Culture:
Knowledge:
Organisation Skills , communication , Sales , Presentation , Management
Personality:
Dependable & team player.
Languages:
Main Duties
Main Duties & Responsibilities:
The Internal Sales Manager will deliver the assigned revenue target by the effective management of:
- New Customer Acquisition: Establish lead qualification process to grow market share, liaise
- with Marketing Campaign Manager to develop quick win campaigns to generate sales from existing and new customers.
- Customer Development & Revenue Growth: Ensure ISR Team meet contact targets to build and maintain customer loyalty and maximise on all new sales opportunities and deliver revenue targets.
- Sales Segmentation & Coverage Design: Participate in data specification and selection, BU
- Policy, Implementation of Campaigns by Area and Product using SalesForce.Com
- Sales Management:
- Coverage: ensure PAR execution of all customers in all territories and provide contingencies for areas not covered
- Sales Funnel: daily management of sales funnel with appropriate actions taken with each ISR to ensure revenue targets are maintained.
- Sales Review: regular weekly and monthly reviews with ISR’s and call centre teams with feedback and reports to BU Head with contingency plans to meet any shortfall.
- Monitor calls randomly to ensure professional approach and identify any training needs.
- Support: Support ISR’s with sales closing, motivation, incentives, and constant communication. Regularly review individual performance, identify training needs and fulfil as required.
- Act as escalation manager for customers complaints and/or deal closer. Resolve any issues regarding commission, intercompany conflicts.
Reporting:
- Daily ISR Rep reports showing activity, proposals, deals closed, call outcome codes, campaign reports
Equipment/Location:
- Ensure all ISR’s are adequately equipped to perform their role.
- Sales Forecasting: produce a reliable monthly sales forecast based upon opportunity pipeline and customers’ decision stage. Make proposals for sales improvement – target lists, special offers, staff motivational incentives.
- Business Unit Reviews / Sales Reviews: Actively participate and suggest improvements.
- Prepare and deliver presentations on team performance and delivery of activity.
Sales Effectiveness Standards:
- maintain and adhere to Sales Processes minimum requirements, such as coverage performance, pipeline and forecast accuracy, data quality.
- Supervisory/Managerial Responsibility: Number of people responsible for?
- ISR Team, Outsource Call Centers
Other Requirements
Qualification
- Inspirational Leader of People
- Great communications skills
- Telesales Team Management experience – motivating, conflict resolution, commissions, incentives,coach, motivator, staff retention, forecasting & analysis of data against forecast.
- Able to prepare and/or interpret reports and analysis relating to performance of people and data.
Desirable:
- Ability to engage with team located either remotely or internally.
- The mental agility to turnaround sales results within tight timescales
- Experience in interviewing and staff selection
Skills & Educational Qualifications:
Essential:
- Microsoft Word, PowerPoint, Excel
- Presentation skills
- Desirable:
- Engineering qualification or similar
- Graduate
- Telesales Experience.
- What supervisory or managerial experience is required? Numbers in team? Experience in managing/supervising a team?
- Sales Team Management, minimum 6 Sales Representatives
Location :
Tanzania:
Dar es salaam
Dar Es Salaam
Industry :Automotive
Company : Exact Manpower Consulting Ltd
