Reporting Structure

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Job Requirements

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Main Duties

Responsibility for Internal and External relations

Internal

• Understanding of the business setup & business process flow as well as reporting needs so as to analyse the requirement and coordinate accordingly for resolution.
• Support internal business teams by offering solutions, answering functional & technical as well as procedural questions for less experienced team members; teaching existing & new,improved processes; mentoring team members

External

• Work with consultants, vendors and service providers to ensure services are delivered and issues resolution as per SLA’s.

Managerial /Supervisory responsibilities

• Managing direct reports as per guidance by IT Manager.

Operational responsibilities/Tasks

• Ensure that SAP S4 HANA & other business systems are working as designed & is aligned to mandated business processes
• Collaborate with power users, end users and consultants for business requirements gathering & problem evaluation & solution provision
• Coordinate and participate in any system integration, change management testing, performance and acceptance testing for the company
• Enhances SAP S/4 HANA & business systems solutions team accomplishments and competence by planning delivery of solutions; answering technical and procedural questions for less experienced team members; teaching improved processes; mentoring team members.
• Identifies SAP S/4 HANA  & business systems solutions requirements by interviewing key business users; analysing work processes and operations; establishing solution objectives; preparing specifications.
• Develops SAP S/4 HANA  solution by designing integrated models; identifying and evaluating solution options; resolving major solution issues.
• Coordinates with IT Support Team to ensure delivery of ERP system and demands to business users are fulfilled within SLA’s
• Maintain and document compliance and standards of IT procedures, internal controls related to ERP Systems.
• Work with vendors and service providers to ensure services are delivered & issues resolution as per SLA’s
• Managing direct reports as per guidance by ICT Manager
• Any other duties deemed necessary by Company’s management

Responsibility for Physical Assets

• Making sure that IT hardware and SAP software are properly working and taken care of.

Budgetary responsibility

• May provide information for the Budget to IT Manager.

Responsibility for Procurement

• Assist the procurement department in selection of IT equipment in line with required IT specifications.

Working conditions

• Good working environment with less ergonomic risk.

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Other Requirements

• Bachelor's degree in IT, Business Administration, or other related scientific or technical discipline is required, with exposure to business operations, ERP & preferably SAP S/4 HANA
• Experience in ERP implementation or support in a manufacturing industry
• Business Intelligence, data analysis and reporting
• Business processes mapping
• IT Service management
• Effective communication & collaboration skills
• Professional Registration:  Registration with Computer Society of Tanzania
• Working on Manufacturing  Industry with experience on  SAP S/4 HANA  environment minimum 3 Years
• Good interpersonal skills with the ability to communicate and work effectively across teams
• Excellent personal organizational skills with the ability to multitask, prioritize and meet tight deadlines
• Ability to identify issues, formulate opinions, make conclusions and recommendations. Shows pride in work and in achievements.
• Customer focused and a problem solver
• Possess accountability, problem solving skills and time management skills
• Ability to work under pressure
• High level of confidentiality
• Have strategic management skills and leadership skills
• Proficient analytical skills, planning skills and organizing skills
• Result oriented and a self-starter
• Strong ethics and a high level of personal and professional integrity.

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Location : Tanzania: Temeke Dar Es Salaam
Industry :Manufacturing
Company : Exact Manpower Consulting Ltd