Reporting Structure

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Job Requirements

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Main Duties

Job Scope:

• IT Business Partner is responsible with ensuring that operations of IT Department are in alignment with the business objectives of the organization. He/she is responsible for Planning, coordinating, directing, and designing IT-related activities of the organization, as well as providing administrative direction and support for daily operational activities of the IT department.
• IT Business Partner is also responsible for managing Company’s ERP systems and oversees general function of the ERP System ensuring that SAP S/4 HANA related projects run smoothly. The candidate is responsible for the management and execution of IT Business, Technology & infrastructure solutions for the business unit as the key interface of IT to the business users.

RESPONSIBILITY FOR INTERNAL AND EXTERNAL RELATIONS

Internal:

• Ensures the development, integration and deployment of information (IT) technologies for all departments 

External:

• Is a liaison for Negotiating and administering supplier contracts and service agreements 

KEY RESPONSIBILITIES

• Manage the company or business unit IT portfolio.
• To prepare the IT strategy in line with the business plans and preparation of the department’s annual budgets
• An ambassador between the IT Department and other business Departments with a focus on best user experience
• Analyse the business requirements of all departments in conjunction with local business teams to determine their ERP & technology needs while also liaising with Group IT to understand ecosystem.
• Involved in managing & coordinating various IT projects and undertaking application change request testing and product testing as requested by the group enterprise management team.
• Purchase efficient and cost-effective technological equipment and software & manage & optimise the entire lifecycle of IT assets.
• Inspect the use of technological equipment and local software to ensure functionality and efficiency.
• Identify the need for upgrades, configurations or new systems and execute the same in line with business needs.
• Assist in building relationships with vendors and creating a cost-efficient business Unit.
• Develop & control IT budget and report on expenditure.
• To ensure the development, integration and deployment of information (IT) technologies that are designed to improve customer experience within the company
• To implement a continuous measurement, review, audit and benchmarking process to monitor the security, capacity and performance of IT and communication systems
• To develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision
• To ensure the security of data from internal and external attack
• To maintain data integrity and data analysis
• Network administration, hardware maintenance, software and windows maintenance
• To ensure effective internet distribution, accessibility and bandwidth management and central anti-virus protection
• Ensure database management and follow backup procedures, with online and offline backups and disaster recovery
• Ensure proper network connection for Head Office and branches is available to support core systems.
• To ensure the creation and maintenance of all written documentation, including system and user manuals, license agreements, and documentation of modifications and upgrades;
• Negotiate and administer supplier contracts and service agreements;
• Ensure maintenance of CCTV cameras with on time download/back up of footage
• To ensure effective functioning of technical hardware i.e. servers, computers, photocopiers, switchboard, printers and any other technical hardware purchased by the company and software packages ensuring minimum downtime;
• Manage the performance of the IT staff;
• To keep current with the latest technologies and determine what new technology solutions and implementations will meet business and system requirements.
• Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure
• Analyse business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs
• Assess vendors and develop test strategies for new hardware and software
• Troubleshoot hardware and software issues related to internal IT
• Monitoring daily operations, including server hardware, software, and operating systems.
• Coordinating technology installations, upgrades, and maintenance.
• Testing, troubleshooting, and modifying information systems so that they operate effectively.
• Generating performance reports for operating systems.
• Assuring all IT activities are performed within the parameters of applicable laws, codes, and regulations.
• Evaluating technology risks in order to develop a network disaster recovery plan and backup procedures.
• Remaining up to date with advances in technology and industry best practices.
• Drive the Group IT strategy as well as the localised Company IT strategy in line with the group & company business plans.
• Serve as the key interface with assigned business units or functional areas for the purpose of business technology solutions, service management, risk management, and relationship management.
• Enforce IT policies and systems & localise policies where possible to support the implementation of strategies set by the Group IT team & and any locally agreed policies.
• Ensure a highly efficient IT technology infrastructure, from SD WAN Networks, to local networks, to edge & end user computing devices, plant technologies, CCTV & telephony

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Other Requirements

Qualifications

• Bachelors in Computer Science or Bachelors in business degree a Masters in IT related field is an added advantage
• IT related certification such as (CCNA, ITIL)
• Professional Registration:  Registration with Computer Society of Tanzania is an added advantage
• Experience required: minimum 10 years with at least 3 years working in manufacturing set up or related field
• At least five years in a senior role in a busy and complex IT environment
• Manufacturing Business process & specifically SAP S4HANA ERP understanding.
• Industry: Manufacturing with an ERP based environment
• Fluent in ERP based integrated environments
• Business process understanding
• Leadership ability
• Excellent in management of internal and external customers (SLA partners)
• Wide knowledge of business management and technical skills and the capacity to harness and implement business solutions.
• Hands-on working with ERP projects & ERP systems from a maintenance perspective to utilization perspective.
• Knowledge and experience of innovative technologies, SDWAN, Cybersecurity, IIOT, AI etc.

Key competencies and skills:

• Strong leadership, self-initiative & team management skills
• Strong partner & third-party management capabilities
• Strong diagnostic & troubleshooting skills from an infrastructure & application perspective.
• Negotiating skills
• Innovative thinker

Personality profile:

• The ability to communicate politely, clearly, and effectively and persuade and/or influence internal customers at a high level such as senior management on matters of a technical nature.
• Results-oriented, takes the initiative mentality.
• Must possess a mind set to objectively view and effectively explain an issue or resolution from an end-user/customer/business perspective.
• Must possess excellent communication skills and ability to work in a team environment with minimal guidance.

Authority

• Management of IT Cost within BBP
•  To ensure effective functioning of technical hardware i.e. servers, computers, photocopiers, switchboard, printers and any other technical hardware purchased by the company
• Responsible for preparation and monitoring of the department’s annual budgets.
• Approver of all IT procurements.
• Responsible for guidance of the procurement team in ensuring the IT hardware/software policies are adhered to during procurement.
• Recommendation to management in key IT project engagements.
• Participates in the Interview and Selection process of new Employees in the IT Department.

Performance Measurement Criteria:

• Annual KPIs

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Location : Tanzania: Dar es Salaam Dar Es Salaam
Industry :Manufacturing
Company : Exact Manpower Consulting Ltd