Reporting Structure

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Job Requirements

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Main Duties

Overview:

• We are seeking a skilled and experienced Mobile &Computer  Repair Technician to join our team.
• The ideal candidate will have comprehensive knowledge and hands-on experience in repairing various grades of mobile phones and computers, ranging from Grade A (highest quality) to Grade D (lowest quality).
• As technology continues to evolve, we need a technician who stays up-to-date with the latest trends and possesses the expertise to diagnose and fix a wide range of hardware and software issues efficiently.

Responsibilities:

Diagnose and Repair Mobile Phones and Laptop: 

• Utilize your expertise to identify and troubleshoot issues with mobile phones and computers, including hardware and software problems.

Perform Hardware Repairs:

• Conduct repairs on mobile phones and computers, such as replacing screens, batteries, charging ports, buttons, cameras, and other components as needed.

Software Troubleshooting and Solutions: 

• Diagnose and resolve software-related issues, including operating system errors, software glitches, and malware infections.

Grade-Specific Expertise:

• Demonstrate proficiency in repairing different grades of mobile phones and computers, from Grade A (high-end devices) to Grade D (budget or older devices).

Customer Service: 

• Provide excellent customer service by addressing customer inquiries,
• explaining repair procedures, and ensuring customer satisfaction throughout the repair process.

Quality Control:

• Conduct thorough quality checks on repaired devices to ensure they meet industry standards and perform optimally.

Stay Updated with Industry Trends: 

• Keep abreast of the latest developments in mobile phone and computer technology, repair techniques, and industry best practices to continuously enhance your skills and knowledge.

Adhere to Safety Protocols:

• Follow safety guidelines and protocols to ensure a safe working environment for yourself and your colleagues, as well as the safe handling of electronic devices and hazardous materials.

Documentation: 

• Accurately document repair procedures, parts used, and customer information in our database
• or CRM system for record-keeping and future reference.

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Other Requirements

Requirements:

Experience:

• Proven experience as a mobile phone and computer repair technician, with a minimum of 2 years of handson experience in diagnosing and repairing a variety of devices.

Technical Expertise:

• Comprehensive knowledge of mobile phone and computer hardware components, as well as proficiency in troubleshooting and repairing software issues across different operating systems (e.g., iOS, Android, Windows, macOS).

Grade-Specific Proficiency:

• Ability to work with devices of varying grades, including Grade A (high-end flagship models) to Grade D (budget or older models), and familiarity with the specific challenges and repair techniques associated with each grade.

Certifications: 

• Preferred certifications in mobile phone and computer repair, such as 
• CompTIA A+ Apple Certified Mac Technician (ACMT),
•  or equivalent qualifications demonstrating technical proficiency.

Problem-Solving Skills:

• Strong analytical and problem-solving abilities to diagnose complex issues accurately and implement effective solutions in a timely manner.

Communication Skills:

• Excellent verbal and written communication skills with an ability to explain technical concepts in layman's terms, and provide clear instructions and  updates throughout the repair process.

Attention to Detail: 

• Meticulous attention to detail to ensure high-quality repairs and thorough documentation of repair procedures and customer information.

Team Player:

• Ability to collaborate effectively with colleagues in a fast-paced environment, sharing knowledge and expertise to achieve collective goals and deliver  exceptional service to customers.

Adaptability:

• Flexibility to adapt to evolving technology trends, new repair techniques, and changing customer needs in the dynamic field of mobile phone and computer repair.

Physical Stamina: 

• Capable of handling the demands of a busy repair workshop.

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Location : Tanzania: Dar es Salaam Dar Es Salaam
Industry :Electrical And Electronics
Company : Exact Manpower Consulting Ltd