Product Support Operations Supervisor
Product Support Operations Supervisor
Exact Manpower Consulting Ltd
Reporting Structure
Report To:
Parts Sales Manager / Project Manager
Interact:
Employees, Management & Clients
Job Requirements
Education:
Job Level:
Intermidiate Level
Gender:
Female
Experience:
4 Years
Ability and Skills:
Work under pressure
Culture:
Multiculture
Knowledge:
Organisation Skills , communication ,
Personality:
Dependable & team player. , analytical
Languages:
Main Duties
JOB OUTLINE:
- The primary focus of the Mining Product Support Operations Supervisor is optimizing all parts day-to-day activities and enhance the performance of parts sales to ensure an excellent customer service on site.
MAIN DUTIES & RESPONSIBILITIES
- Assist Site Parts & Service teams to meet customer needs and improve communication related to parts supply (Availability, ESD, ETA).
- Follow up daily parts activities (Quotations, Orders, Invoicing, Ready parts collection).
- Manages, tracks, and provides updates regarding orders situation and delivery.
- Manage customer SOA, handle any related obstacles to ensure smooth payment process and avoid overdue debt.
- Supervise REMAN core inspection and return process between dealer & customer.
- Identifies and solve customer’s parts related problem/issue and cascade it to relevant dealer member.
- Use the demand and forward planning processes to recommend stock adjustments.
- Evaluate the performance of the parts agreement with customer and dealer-related members.
- Schedule frequent meetings with customer to go over supply chain issues and concerns related to the parts agreement.
- Support the customer to keep the parts catalogue updated in regular bases (legacy,
- obsolete, superseded, discontinued, wrong and duplicated part numbers).
- Focus of components rebuilds through service (customer / exchange).
- Follow up with customer for machines product link subscription.
- Spotlight on incremental business such as GET & UC.
Other Requirements
KPIS
Regular KPIs Assigned Time
- Response to customer request such as required offers Max. 24Hrs
- Processing Customer Purchase Orders Max. 48Hrs
- Invoicing Ready Orders every 3 days max.
- Collection of ready parts from W/H within 3 days max.
- Review B/O report BI-Weekly
- Review Parts agreement performance BI-Weekly
- Quarterly KPIs Set
- CTS Inspections 5 per month
- TA1 Inspection 5 per month
- PSE win Rate not less than 70%
- PLESN not less than 80%
- OLGA Review (working / parked) MCs max. 90%
- Online PCC sales
- not less than 40% of assigned sales target
Position Qualification and Skills Requirements
- B.Sc. of mechanical engineering or equivalent.
- Experience in mining parts activities.
- Ability to delegate and work well within a team.
- High level interpersonal and analytical skills.
- Good written and spoken English.
- Computer skills specially in Excel -Power BI or similar data analytical tools.
- Ability to use CAT SIS, TMI, Parts Vis. and any other CAT parts related websites.
- Ability to work with Dealer Business Systems.
Location :
Tanzania:
Geita
Geita
Industry :Automotive
Company : Exact Manpower Consulting Ltd
