Reporting Structure

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Job Requirements

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Main Duties

Job Scope

• To oversee all activities, responsible for customer order flow, which includes, order review, order entry, order circulation, follow-up-with various value chains, production, store, procurement, logistics, finance, quality etc.  
• To Generate reports from SAP as required.
• Overall customer management

Responsibilities

Responsibility for Internal/External Relations

• Internal: Coordination with, procurement, logistics, production, warehousing, construction, and design team
• External: Coordination with suppliers of SBS products

Operational responsibilities/Tasks

       Develop Production Plans

• Manage the planning and execution stage of the customer order from order entry to shipment.
• Plan and develop materials management and production schedules as per order and client requirements.

Manage Supply chain Stage.

• Release production orders on external and internal suppliers, as per design BOQ and drawings
• Plan and arrange for dispatches in close coordination with Logistics and procurement team.
• Ensure all requires tools, machinery and materials are delivered at site on time.

 Manage Construction Stage – Drawings and Materials scheduling.

• Carefully inspects all drawings before they are implemented and ensure all required client approvals are in place, in close coordination with sales team.
• Arrange materials flows, tools, machinery etc and decide how other functions, will support ongoing operations in consultation with construction Engineer/ Manager.
• Carefully evaluate the construction activity and stages for each project and prepare scheduling of materials production, sourcing, and dispatches in close coordination with project Management team.

Manage Customer complaints.  

• Address customer complaints
• Raise and close complaint tickets in SAP and propose resolution in consultation with QA/QC, construction, design, and other stake holders, as deemed fit

Record & documents.

• Responsible for raising Tax invoices for the orders.
• Responsible for submission of Tax invoices, Delivery Notes, etc as per the contract terms to the customer
• Responsible for bookkeeping and recording all documents

Communicate with Team Leadership

• Arrange Weekly meetings with all parties involved in a construction project.
• Provide necessary status updates and respond to questions from contractors, clients, in consultation with construction engineer.
• Furthermore, regularly assess all projects to suggest different cost-saving techniques for a project.
• Send weekly project reports to their construction manager/ Manager In-charge/Head of department.

Responsibility for Physical Assets

• Making sure that Office assets & equipment are efficiently used.

Budgetary responsibility

• N/A

Working conditions

• Works from a great ambiance office with less risk/Ergonomic risk.

• Has out of office or field activities

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Other Requirements

Qualification

• Degree in Engineering (Civil, Structural), Masters/ MBA SCM will be added advantage.
• General work experience of 10-15 years’ experience
• Industry experience – 10 years
• Civil & structural Engineering Core Competency of highest degree
• Well Versed with Drafting software AutoCAD/ArchiCAD  
• Ability to perform under pressure with accuracy.
• Ability to be creative.
• Commercial Awareness skills
• Team oriented.
• Excellent Mathematical Skills and Project and Budget Management Skills
• Proficient in Microsoft Office
• Basic Microsoft office (Excel, Word, PowerPoint)
• MS project Management

Authority

• Project Management decisions under prior approval from  manager in-charge / HOD/Technical Director.
• No Financial Decisions Authority

Performance measurement criteria

• Project Management
• Meeting deadlines
• MIS & Reporting
• Cost – project expenditure and cost control

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Location : Tanzania: Dar es salaam Dar Es Salaam
Industry :Manufacturing
Company : Exact Manpower Consulting Ltd