Reporting Structure

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Job Requirements

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Main Duties

Responsibilities

Property Operations Management:

• Oversee all aspects of property operations, including front desk services, housekeeping, maintenance, and security.
• Develop and implement policies and procedures to ensure efficient and effective operation of the property.
• Monitor property performance metrics and implement strategies to optimize operational efficiency and guest satisfaction.
• Write up and compile contracts for all guests, ensuring that guest details are documented accordingly.

Guest Relations:

• Facilitate checking-in and checking-out all guests, and ensure the property is in good condition prior to and after entry.
• Ensure exceptional guest service standards are maintained throughout the property.
• Address guest inquiries, concerns, and complaints in a prompt and professional manner.
• Foster positive relationships with guests to enhance their overall experience and promote guest loyalty.

Marketing and Promotion:

• Promote and manage listings on online booking channels: Airbnb, Booking.com, Expedia, Agoda and social media.
• Develop and implement marketing strategies to attract new guests and increase occupancy rates.
• Collaborate with the marketing team to create promotional materials, advertising campaigns, and social media content to showcase the property's offerings and amenities.
• Monitor online reviews and reputation management platforms to maintain positive guest feedback and address any negative feedback promptly and professionally.
• Analyze market trends and competitor activities to identify opportunities for differentiation and competitive advantage.
• Work closely with sales and reservations teams to maximize revenue opportunities and achieve sales targets.

Financial Management:

• Develop and manage property budgets, forecasts, and financial reports.
• Monitor revenue and expenses to ensure financial targets are met or exceeded.
• Implement cost-saving measures and revenue enhancement strategies to maximize profitability.
• Prepare end-of-month reports to show acquired revenue and status of goals being met.

Property Maintenance:

• Oversee maintenance activities to ensure the property is well-maintained and in compliance with safety and quality standards.
• Coordinate repairs and renovations as needed to address maintenance issues and improve property facilities.
• Conduct regular inspections to identify maintenance needs and ensure property cleanliness and upkeep.

Compliance and Safety:

• Ensure compliance with all applicable laws, regulations, and industry standards.
• Implement and enforce safety protocols and emergency procedures to ensure the safety and security of guests and staff.
• Stay informed about industry trends and best practices to continuously improve property operations and guest satisfaction.

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Other Requirements

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related field (preferred).
• 3+ years experience in property management or hospitality management role.
• Strong leadership abilities and excellent interpersonal skills.
• Exceptional organizational and time management skills.
• Proficiency in property management software and Microsoft Office suite.
• Knowledge of applicable laws, regulations, and industry standards.
• Ability to work flexible hours, including evenings, weekends, and holidays.

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Location : Tanzania: Dar es salaam Dar Es Salaam
Industry :Hospitality
Company : Exact Manpower Consulting Ltd