Reporting Structure

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Job Requirements

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Main Duties

Job Purpose

• Manages the vehicle sales activities to deliver sales volume and profitability targets.

Responsibilities

Develops and motivates the sales team

• Manages the team by personally demonstrating and encouraging the Sales team to demonstrate the company Customer First Behaviours in all interactions with customers and colleagues  
• Ensures the Sales team works closely with Service, Parts and Administration colleagues to deliver outstanding customer service
• Establishes and monitors the team’s training requirements to ensure the required level of skill and expertise is available
• Implements performance management, coaches and develops the team to improve performance
• Allocates resources to optimise seasonal and promotional peaks

Drives performance to achieve key targets and deliver continuous improvement

• Meet Monthly, Quarterly and Annual sales targets in Revenue and unit numbers
• Manages day to day operations of the Sales team to ensure the achievement of key targets  
• Sets and monitors individual and team performance against agreed new and used vehicle sales and profitability targets, supports and motivates team members to achieve targets
• Ensures the Sales team have full knowledge and understanding of product, promotional and marketing activities. Ensures team display all advertising and point of sale literature as directed by the manufacturer
• Agrees individual gestures and customer discounts
• Reviews results and produces action plan to achieve targets
• Ensures timely and accurate reporting of brand data
• Manages all car stock, new and used, ensures profit is maximised and achieves an acceptable return on stock investment
• Maintains the agreed annual rate of stock turnover, linking stock levels and availability to sales levels
• Measures departmental sales performance, credit and finance commission, outstanding debtor information weekly and takes the appropriate action to ensure targets are being met
• Reviews pricing policy, discounts and trade-in dealing to ensure profitability level is maintained
• Ensures all sales administrative systems, reports and record keeping are completed accurately and on time
• Continuously reviews and improves sales processes and systems to deliver increased levels of customer satisfaction while maximising profitability

Delivers key sales operations

• Develops a professional working relationship with manufacturers and other dealers
• Monitors the cleanliness of the showroom and any other sales related areas
• Improves customer satisfaction by developing and implementing strategy with the Sales team
• Assists in managing and ordering new vehicle stock, evaluating part exchange vehicles and pre-owned car stock turn decisions
• Supports Sales Head in maintaining and reviewing a suitable model mix

Works as a full member of the team  

• Assists the Sales Head to formulate new and used sales strategy and policy
• Works with colleagues and other teams to deliver improvements and provide a seamless service to customers, ensuring that customers are introduced to the Service team
• Works with colleagues to investigate and resolve customer complaints
• Uses feedback to improve skills and performance of self and the Service team
• Understands and follows relevant company Operational Guidelines   
• Ensures the Sales team adheres to legal, environmental and health and safety requirements ensuring the safety and security of people, vehicles and property at all times, reporting any known faults or hazards

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Other Requirements

Qualification 

• Bachelor degree /Diploma in Business administration or any other related fields

Competencies

• Excellent Relationship building skills
• Excellent Communication & Interpersonal skills
• Excellent Presentation skills.
• Excellent Key account management.
• Sales volume and profitability targets
• Customer satisfaction targets
• Process delivery and compliance (e.g. Sales core process)
• Market penetration targets ( Increase Market Share)
• Employee engagement and retention targets
• Employee training and development targets  
• Personal training and development targets

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Location : Tanzania: dar es salaam Dar Es Salaam
Industry :Automotive
Company : Exact Manpower Consulting Ltd