Reporting Structure

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Job Requirements

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Main Duties

Job Scope

• To support Sales and Admin functions within the Service centre. To coordinate between Sales, Production (including DSM) and Dispatch to efficiently service customer orders.

Responsibilities

• To manage the overall day to day operations, ensuring the Service centre is kept in proper condition and compliant with all statutory and company policies
• Monitor to ensure Customer Service functions are carried out on time and accurately.

In the absence of separate Customer Service Assistant at the branch;

• Receive approved Sales Quotations (SQ) from salesperson, confirm payment with credit control, generate payment receipts and convert SQ to Sale Orders (SO) for production or dispatch
• Liaise with production team on production timelines to achieve OTIF
• Keep customers informed on status of their orders
• Coordinate with dispatch officer for delivery functions and raise documents such as Invoice.
• Liaise with Dispatch officer to ensure compliance of stocking matrix of Coils, sheets and accessories
• Receive customer feedback and complaints, liaise with concerned departments, and follow up to ensure closure
• Manage customer goods return as per policy
• Analyse and close all obsolete and irrelevant SQ and SO in SAP on a monthly basis
• Ensure Z-report is reconciled before close of business daily and sent to DSM
• To be the custodian of all company assets and inventory at the Service Centre
• Arrange and coordinate monthly/annual stock counts and ensure zero variance
• Assist in marketing activities, participation in trade fares/ exhibitions, when necessary
• Manpower supervision of outsourced staff
• Ensure compliance to PRODUCT CARE and Service Centre SOP
• To be the custodian of Petty cash at the Service Centre and manage disbursement and replenishment of the same on timely manner as per policy
• Kitchen/canteen management if any
• Prepare and submit reports as required by Head of SC

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Other Requirements

Qualification

• Higher Diploma/Undergraduate degree in business management or equivalent
• Excellent customer service
• Good communication and listening skills
• MS Office Excel competency
• Able to solve problems and make quick decisions

• Flexibility to work long working hours as and when required

Authority

• In-charge of admin and housekeeping of the service centre
• Convert quotation to sale order
• Payment confirmation
• Close non-valid open orders
• Petty cash in-charge
• Hold sale order/invoicing should documents not be available per SOP

Performance measurement criteria

• Service Centre SOP & PRODUCT CARE compliance
• Sales planning
• Correctness of sale order and invoicing
• Managing customer complaints
• Inventory management

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Location : Tanzania: Dar es Salaam Dar Es Salaam
Industry :Manufacturing
Company : Exact Manpower Consulting Ltd