Reporting Structure

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Job Requirements

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Main Duties

• This role is responsible for the supervision of the technicians in the delivery of service, to ensure quality and timely delivery of service to customers, within the Anzen guidelines and performance standards.

Main Responsibilities

Managerial/Supervisory

• Coordinate the operations of the workshop to ensure delivery of timely and quality service to customers in an efficient and effective manner;
• Monitor the performance of the workshop in order to address performance gaps identified in a timely manner;
• Coordinate quality control inspections to ensure all faults are identified before delivery to customers in order to avoid repeat jobs and customer complaints;
• Coordinate compliance with the company Anzen standards and guidelines to avoid unwarranted injuries, and for compliance with the relevant policies and procedures;

Operational Responsibilities

• Allocate work to technicians to ensure vehicle service is done by qualified technicians depending on complexity:
• Conduct timely system job costing and tasks confirmation to avoid delays in invoicing job cards at the reception;
• Monitor work in progress and provide assistance to technicians where required to ensure timely and quality service to customers;
• Supervise the cleaning and orderliness of the workshop to ensure full compliance with the Anzen guidelines, the safety of customer vehicles, and to give customers confidence on the quality of service provided;
• Attend to customer complaints in a timely manner to minimise customer dissatisfaction and to improve customer retention rates;
• Maintain all workshop equipment, and monitor use by technicians to ensure the equipment are in good working condition at all times for minimal disruption to workshop operations;
• Provide daily update to Service Advisors on the status of all vehicles undergoing repair or service to ensure customers are updated in a timely manner for minimal complaints on delays;
• Compile and present monthly reports to the management in a timely manner for use in performance tracking

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Other Requirements

Minimum level of academic and professional  qualification required to perform effectively in the role

• Bachelor’s degree in Automotive Engineering or equivalent
• Certified Master Technician

Minimum level of experience required to perform effectively in the role

• 5 years relevant working experience with 2 years at a Supervisory level in an organisation of similar size of operations

WORKING RELATIONSHIPS

Internal customers

• Parts department 
• Service Advisor
• Service Administrator

External Customers

• Service providers - for sublet jobs
• Customers – For business opportunities & relationship building.  

COMPETENCIES

Technical

• Computer literacy
• Product and technical knowledge
• Knowledge of professional standards

Functional

• Report writing- ability to develop reports
• Presentation skills

Behavioral

• Business acumen- knows how business works; knowledgeable in current and possible future policies, practices, trends, technology and information affecting the business; knows the competition; is aware of how strategies and tactics work in the market place
• Strategic agility - Sees ahead clearly; can anticipate future consequences and trends accurately; has broad knowledge and perspective; is future oriented; can create competitive and breakthrough strategies and plans; can articulately paint credible pictures and visions of possibilities and likelihoods
• Perspective - Looks toward the broadest possible view of an issue/challenge; has broad-ranging personal and business interests and pursuits; can easily pose future scenarios; can discuss multiple aspects and impacts of issues and project them into the future
• Technical learning - Is good at learning new industry, company, product or technical knowledge
• Quality decisions - Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment; most of your solutions turn out to be correct and accurate when judged over time
• Problem solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; is excellent at honest feedback; looks beyond the obvious and doesn’t stop at the first answers; probes all fruitful sources for answers
• Interpersonal skills - Is self aware, and has ability to relate with people across all levels of seniority as appropriate, to ensure achievement of personal targets
• Organisational positioning skills -  Understanding of organisation structure both formal and informal, is sensitive to how people and organisations function; anticipates where the landmines are and plans his/her approach accordingly; views politics as a necessary part of organisational life and works to adjust to that reality.
• Energy and drive - Has speed and agility:  taking quick and timely action; seizes more opportunities than others, pursues everything with energy, drive and a need to finish; seldom gives up before finishing especially in the face of resistance or setbacks
• Integrity and trust - Trusted individuals who can present the unvarnished truth in an appropriate and helpful manner, keeps confidence, admits mistakes, doesn’t misrepresent themselves for personal gain

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Location : Tanzania: Dar es salaam Dar Es Salaam
Industry :Automotive
Company : Exact Manpower Consulting Ltd