Main Duties

Job Scope

• To service walk in, online and telephone enquiries and convert them into order.

Responsibilities

• Achieve monthly sales targets with focus on solution business
• To handle walk in customer enquiries
• Manage installers within region-Engage and recruit
• Help customers make selection by possession excellent product knowledge and actively promoting solution selling
• To follow up on leads received via all channels
• To prepare  profoma invoices
• To follow up  with open customer enquiries
• To liase with customer service on the keying  in of orders and material readiness
• To follow up with customers on payments
• To inform customers when orders are ready for collection
• Receive customer complaints and follow up with relevant  departments till fully resorved
• Participate in trade fares  and exhibition
• Participat in monthly andannual stock taking exercise
• Ensure compliance to service centre SOP

Other Requirements

Qualification

• Undergraduate degree in business management
• Min 3 years experience
• Good negotiation skills and decision making
• Excellent customer service
• Good communication and listening skills
• Problem solving
• Ability to work long hours as when required

Authority

• Negotiate pricing within discount structure
• Close non valid open sale orders
• Issue samples to customers
• In charge of housekeeping of counter/showroom

Performance Measurement Criteria

• Achieve sales targets per BPP
• Value selling offer complete building solution
• Recruit and engage installers
• Minimize customer complaints
• Reports

Location : Tanzania: Tunduma,Masasi Mtwara
Industry :Manufacturing
Company : Exact Manpower Consulting Ltd