Main Duties

Job Scope

• To service walk in, online and telephone enquiries and convert them to orders.
• To manage depot operations

Responsibilities

• Achieve monthly sales targets with focus on Solution business
• To handle walk-in customer enquiries and follow-up on leads received via other channels
• Manage installers within region – Engage and recruit
• Help customers make selection by possessing excellent product knowledge and actively promoting solution selling
• To prepare proforma invoices, key in confirmed orders and invoice
• Confirm customer payments with FI team
• Ensure Z-report is reconciled before close of business and sent to DSM
• Receive customer complaints and resolve as per SOP
• In-charge of all inventories at the depot – replenish stock of standard material as per stocking matrix
• Petty cash management
• Manpower supervision of outsourced staff
• Ensure compliance to Service Centre SOP

Other Requirements

Qualification

• Undergraduate degree in business management
• Min 3 years’ experience
• Good negotiation skills and decision making
• Excellent customer service
• Good communication and listening skills
• Problem solving skills
• Ability to work long hours as and when required

Authority

• Negotiate pricing within discount structure
• Close non-valid open sale orders
• Issue samples to customers
• In charge of housekeeping of counter/showroom

Performance measurement criteria

• Achieve sales targets per BPP
• Value selling – offer complete building solution
• Recruit and engage installers
• Minimize customer complaints
• Reports

Location : Tanzania: Dar es Salaam Dar Es Salaam
Industry :Manufacturing
Company : Exact Manpower Consulting Ltd