Main Duties

Job Scope

• To service walk in, online and telephone enquiries and convert them to orders.

Responsibilities

• Achieve monthly sales targets with focus on Solution business
• To handle walk-in customer enquiries
• Manage installers within region – Engage and recruit
• Help customers make selection by possessing excellent product knowledge and actively promoting solution selling
• To follow up on leads received via all channels
• To prepare proforma invoices
• To follow up with open customer enquiries
• To liaise with customer service on the keying in of orders and material readiness
• To follow up with customers on payments
• To inform customers when orders are ready for collection
• Receive customer complaints and follow up with relevant departments till fully resolved
• Participate in trade fares and exhibition
• Participate in monthly and annual stock taking exercise
• Ensure compliance to Service Centre SOP

Other Requirements

Qualification

• Undergraduate degree in business management
• Min 3 years’ experience
• Good negotiation skills and decision making
• Excellent customer service
• Good communication and listening skills
• Problem solving skills
• Ability to work long hours as and when required

Authority

• Negotiate pricing within discount structure
• Close non-valid open sale orders
• Issue samples to customers
• In charge of housekeeping of counter/showroom

Performance measurement criteria

• Achieve sales targets per BPP
• Value selling – offer complete building solution
• Recruit and engage installers
• Minimize customer complaints
• Reports

Location : Tanzania: Mwanza Mwanza
Industry :Manufacturing
Company : Exact Manpower Consulting Ltd