Main Duties

Responsibilities

• Warmly greet clients, walk them to the proper beauty station and inform assigned beauticians of their arrival
• Book and confirm appointments via phone and email
• Process transactions (cash and credit cards) and issue receipts
• Offer beverages and chat with clients who are in the waiting area
• Welcome walk-ins, answer questions about services and schedule appointments based on availability
• Inform clients about new services and discounts
• Cross-sell services and products when appropriate
• Update client records with contact and billing details, appointments and services offered
• Manage our call center
• Maintain a tidy reception area

Other Requirements

Requirements and skills

• Diploma in Business Management or any other related field.
• Proven work experience as a Salon Receptionist, Front Desk Representative or similar role
• Hands-on experience with office equipment, like printers and POS systems
• Familiarity with processing transactions
• Excellent communication abilities (verbal, phone and email) with a customer service attitude
• Solid organization and record-keeping skills
• An ability to remain calm under stressful circumstances

Location : Tanzania: Dar es salaam Dar Es Salaam
Industry :Creative/Design/Clothing
Company : Exact Manpower Consulting Ltd